Justin Powell
Retail Management
Macomb,IL
Summary
Seasoned Manager with exemplary skills in Customer Service and leadership. Engaging personality and service-driven background coupled with knowledge of Retail Management. Seeking opportunity to build success with exciting organization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 15 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning department.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
Work History
Department Manager
Buffalo Wild Wings
06.2020 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Established clear performance expectations for staff members which led to increased accountability.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
Assistant Store Manager of Operations
Hy-Vee Inc.
7 2011 - 11.2019
- Trained staff on daily duties, supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting key holder duties to open and close business.
- Directed all day-to-day operations of Hy-Vee to provide safe and enjoyable guest experience.
- Supervised performance of workers, with goals of improving productivity, efficiency and cost savings.
IT Technician
US Navy
San Diego, CA
02.1999 - 08.2006
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Assisted in technical support process refinement to improve customer service and support.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Configured new employee work stations, including all hardware, software and peripheral devices.
- Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
Some College (No Degree) - General Studies
Western Illinois University
Macomb, ILSome College (No Degree) - General Studies
Spoon River College
Canton, ILHigh School Diploma -
BPC High School
Bushnell, IL 01.1997 - 11.1997
Skills
Performance improvements
Supervision and training
Sound judgment
Employee development
Team building
Team Supervision
Customer Service
Performance Management
Employee Scheduling
Employee Management
Problem-Solving
Staff Management
Operations Management
Training and mentoring
Coaching and Mentoring
Staff Hiring and Retention
Retail Management
Safety and Security
Customer Engagement
Conflict de-escalation
Timeline
Department Manager
Buffalo Wild Wings
06.2020 - Current
IT Technician
US Navy
02.1999 - 08.2006
High School Diploma -
BPC High School
01.1997 - 11.1997
Assistant Store Manager of Operations
Hy-Vee Inc.
7 2011 - 11.2019
Some College (No Degree) - General Studies
Western Illinois University
Some College (No Degree) - General Studies
Spoon River College