Justin Prock
Lafayette,TN
Summary
Proven expertise in conducting in-depth audits and devising successful improvement strategies. Methodically evaluated documents and systems and initiated corrections in compliance with established standards. Superb analytical and communications skills enabled optimum results. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
18
18
years of professional experience
Work History
IT Support Officer
Nyrstar Tennessee Mines
09.2023 - Current
- Skilled at working independently and collaboratively in ateam environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
Lead Blaster
Volunteer Drilling & Blasting, LLC
03.2021 - 09.2023
- Marked patterns, locations and depths of charge holes for drilling.
- Placed explosive charges in holes or other spots, detonating explosives to demolish structures or to loosen earth and rock.
- Verified detonation of charges by observing control panels and listening for sounds of blasts.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Monitored operations and reviewed records and metrics to understand company performance.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Lead Blaster
B&P Drilling & Blasting, LLC.
08.2015 - 10.2020
- Conferred with senior management, owners, contractors and design professionals to discuss project goals and problem solve.
- Planned and managed manpower and resource requirements to support project activities.
- Complied with federal and company regulations to maintain high level of job site safety.
- Viewed and checked job equipment to determine maintenance requirements.
- Implemented budgets to support equipment and workforce requirements and successfully complete projects.
- Managed workers at various experience levels in construction and restoration projects.
- Managed sites by focusing on safety, operations and productivity.
Mine Team Leader
Nyrstar Tennessee Mines
08.2010 - 08.2016
- Worked closely with human resources to support employee management and organizational planning.
- Delegated daily tasks to team members to optimize group productivity.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
- Set specific goals for projects to measure progress and evaluate end results.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Infantry Team Leader
United States Army National Guard
06.2006 - 04.2016
- Led infantry team of 6 members in combat operations, providing tactical guidance for individuals with varying strengths.
- Oversaw realistic training and military education planning and administration.
- Coordinated handling of suspected enemy personnel.
- Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
- Supervised administrative duties, prepared daily routines and maintained operational records.
- Supervised and delegated medical care and transport of casualties.
- Defended country against threats by capturing, destroying and repelling enemy forces during combat.
Education
Bachelor of Science - Computer Information Systems
Southern New Hampshire University
Hooksett, NH2025
Skills
- Business Administration
- Project Management
- Data Entry
- Strong Problem Solver
- Microsoft Office
- Scripting Languages: SQL, Python, JavaScript
- Business Software Applications
- Quality Assurance Controls
Timeline
IT Support Officer
Nyrstar Tennessee Mines
09.2023 - Current
Lead Blaster
Volunteer Drilling & Blasting, LLC
03.2021 - 09.2023
Lead Blaster
B&P Drilling & Blasting, LLC.
08.2015 - 10.2020
Mine Team Leader
Nyrstar Tennessee Mines
08.2010 - 08.2016
Infantry Team Leader
United States Army National Guard
06.2006 - 04.2016
Bachelor of Science - Computer Information Systems
Southern New Hampshire University
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