Justin Queen

*Reading meters

*Meter instillation

*Meter cut off for non payments

*General work orders, computer knowledge, customer service

*Detected potential tampering or damage to meters, promptly reporting issues to appropriate authorities for investigation and resolution.

*Streamlined the data collection process for improved efficiency in recording and reporting meter readings.

*Trained new meter readers to apply best practices and comply with safety procedures.

*Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

*Utilize GPS technology to locate customers accurately and avoid delays.

*Answered questions regarding meter readings and deescalated situations regarding tickets or other information.

*Performed monthly meter tests to determine functionality and reliability.

*Repaired non-functioning meters and tested to verify operational status.

*Used Neptune to transfer collected data to company databases daily.

Educated customers to provide information on energy conservation techniques.