Justin Quiles

Experienced Knowledge Management Specialist with six years of service in the United States Air Force, specializing in information governance, data compliance, and technical support for over 28 base organizations. As a lead Microsoft SharePoint Administrator, I created and managed custom solutions to streamline workflows and enhance collaboration across the base. I led the Base Records Management program, ensuring compliance with federal regulations for the retention, transfer, and disposal of sensitive information through meticulous audits and inspections. Additionally, I oversaw Freedom of Information Act (FOIA) and Privacy Act (PA) requests, coordinating multi-departmental records searches, establishing policies, and ensuring the secure handling of Personally Identifiable Information (PII) and sensitive data. My role demanded adaptability, attention to detail, and a high degree of technical and regulatory knowledge to support a mission-critical environment effectively.

Led the completion of a mass records digitization culminating in the damage-free scanning, tagging, and filing of over 400,000 pages of staged and permanent records. This process reduced records storage and transfer costs by approximately $24,000 annually.

Processed 84 FOIA cases over the span of 5 years. Achieved an average request closure of 14 days resulting in no appeals.

Detected and secured 1,847 unsecure documents containing sensitive/privacy information across network drives and Microsoft SharePoint site collections, resulting in the prevention of potential privacy breaches/incidents.