Justin Evans
West Jordan,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Custom Service Support Specialist
R1 RCM
09.2018 - 02.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Streamlined subject classifications of department managed email accounts.
- Created process to decrease time spent on mass mailings of department documents by 30%.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
- Assisted in development of training materials to improve overall team performance in handling customer inquiries.
- Adapted quickly to changes in technology or procedural updates, ensuring smooth transition and uninterrupted support for customers.
- Strengthened relationships with customers through empathetic communication while maintaining professional boundaries.
Life / Safety Coordinator
Intermountain Health / R1 RCM
08.2010 - 02.2024
- Maintain and issue emergency two-way radios to key members of building staff.
- Oriented new hires on building safety
- Streamlined inventory process of emergency supplies.
- Created open line of communication between employees and management regarding safety concerns, fostering collaborative approach to problem solving.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Coordinated emergency response plans and drills to increase preparedness and address issues promptly.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Maintained log of staff that required evacuation assistance.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
Financial Assistance Counselor
Intermountain Health / R1 RCM
06.2008 - 09.2018
- Validate if patient would qualify for other state or federal assistance programs.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Maintain patient confidentiality of financial records as well as all aspects of their hospital stay.
- Assist patience in answering questions and maintaining a professional demeanor when patience's emotions become intensified.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provide exceptional communication between department staff, other departments, and public in regards to financial assistance program and qualifying factors.
- Adapt to various needs of department including meeting deadlines and productivity standards.
- Assist in creating and implementation of computer software enhancements that are utilized by department; which increased department productivity by 13%.
- Assisted on company wide computer software roll out and was point of contact for various department questions.
Education
Master of Science - Emergency Management & Homeland Security
Colorado Technical University
Colorado Springs, CO01.2013
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO01.2011
Skills
- Hazardous Materials
- Threat & Vulnerability Management
- Customer Service Operations
- Safety Management Systems
- Incident Investigation
- Analytical Skills
- Occupational Health
- Safety Training
- Safety Audits
- Problem Solving
- Staff education and training
- Incident Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Custom Service Support Specialist
R1 RCM
09.2018 - 02.2024
Life / Safety Coordinator
Intermountain Health / R1 RCM
08.2010 - 02.2024
Financial Assistance Counselor
Intermountain Health / R1 RCM
06.2008 - 09.2018
Master of Science - Emergency Management & Homeland Security
Colorado Technical University
Bachelor of Science - Criminal Justice
Colorado Technical University