Justin Ramirez
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
5
5
years of professional experience
Work History
Youth Advisory Group Member
Central Allcove
12.2023 - Current
- Develop statewide direction and projects to support mental health, equity, and access
- Contribute to development of allcove programs and services
- Brainstorm ideas on how to reach young people in diverse communities
- Support the Stanford Psychiatry Center for Youth Mental Health and Wellbeing initiatives and provide
insight and direction on different community projects - Supported the development of innovative youth programs by conducting thorough research and presenting findings to the group.
Care Coordinator ||
Included Health
12.2022 - Current
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
- Full ownership of members' requests to support them through their entire healthcare journey. This includes locating LGBTQ+ affirming providers, finding resources/support, conducting research on behalf of the member, and answering benefits questions.
- Enhancing clinical outcomes for my members by promoting timely access to appropriate care, increasing utilization of preventative care, and reducing emergency room utilization and hospital readmissions.
- Maintaining proficiency with all of Included Health's operational tools, including member CRM (the Hub), workflow management tools, telephony systems, and Gsuite
Intern
The Human Rights Campaign
06.2022 - 12.2022
- Coordinated with prospective donors to receive corporate premiums
- Enhance administrative skills and hot to navigate competing priorities in a professional environment
- Learn and understand data management and how to navigate a database system
- Conducted research and presented findings to leadership.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
Intern
American Association of People with Disabilities
05.2022 - 08.2022
- Participated in disability advocacy certificate program
- Worked with fellow interns to complete disability advocacy related tasks
- Expanded my knowledge of the disability rights movement
- Built professional working relationships with peers and supervisors.
- Conducted research and presented findings to leadership.
Supervisor
Hapa Cupcakes and Cakes
07.2018 - 05.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Complied with company policies, objectives and communication goals.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established and enforced clear goals to keep employees working collaboratively.
Education
Bachelor of Arts - Sociology
California State University - Chico
Chico, CA05.2023
Associate of Arts - Sociology
Fullerton College
Fullerton, CA05.2021
Associate of Arts - IDS: Arts And Human Expression
Fullerton College
Fullerton, CA05.2021
Associate of Arts - IDS: Social Sciences
Fullerton College
Fullerton, CA05.2021
Skills
- Multitasking and Organization
- Teamwork and Collaboration
- Interpersonal and Social Skills
- Processes and procedures
- Case Management
- Multidisciplinary Team Collaboration
Accomplishments
- Completed American Association of People with Disabilities (A.A.P.D.) Disability Advocacy Program by completing 2022's A.A.P.D.'s Summer Internship Program with accuracy and efficiency.
Timeline
Youth Advisory Group Member
Central Allcove
12.2023 - Current
Care Coordinator ||
Included Health
12.2022 - Current
Intern
The Human Rights Campaign
06.2022 - 12.2022
Intern
American Association of People with Disabilities
05.2022 - 08.2022
Supervisor
Hapa Cupcakes and Cakes
07.2018 - 05.2022
Bachelor of Arts - Sociology
California State University - Chico
Associate of Arts - Sociology
Fullerton College
Associate of Arts - IDS: Arts And Human Expression
Fullerton College
Associate of Arts - IDS: Social Sciences
Fullerton College
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