Justin Ramirez
Houston,TX
Summary
As a Dynamic professional with a proven track record from my years of experience within customer relations excelling at cultivating employee and guest relations. Experienced with providing personalized fashion advice and styling solutions. I Utilizes in-depth knowledge of fashion trends and client preferences to recommend suitable attire. I utilize my strong understanding of customer service and relationship-building to foster guest loyalty. Fashion to me is not just something you buy but each piece symbolizes a part of who are and the story your going to tell.
Overview
13
13
years of professional experience
Work History
Store Opener
Cheesecake Factory Inc
10.2019 - Current
- Collaborated with management to develop and execute successful grand opening events, drawing large crowds and generating positive publicity.
- Developed comprehensive training materials for new hires to streamline their onboarding process and ensure consistent knowledge across all roles in the store''s operation.
- Provided exceptional customer service experiences through attentive listening, problem-solving skills, ensuring high levels of repeat business.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Enhanced customer satisfaction by providing efficient and friendly service.
Entertainer
Walt Disney World Company
08.2016 - 04.2022
- Remained in costume for extended periods for maximum performance effect.
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Navigated through large crowds to sign autographs or pose for pictures at guest request.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Women's Department Lead
Dillards Department Store
08.2014 - 05.2018
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Used POS system to process sales, returns and exchanges.
- Engaged in friendly conversation with Guest to better assist individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Assistant Store Manager
Rue 21 Store
05.2012 - 08.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Arts - Musical Theater
AMDA
New York, NY05-2016
High School Diploma -
Calallen
Corpus Christi05-2014
Skills
- Store maintenance
- Promotional planning
- Employee engagement
- Willingness to learn
- Attention to detail
- Reliability
- Excellent communication
Languages
Spanish
Full Professional
Timeline
Store Opener
Cheesecake Factory Inc
10.2019 - Current
Entertainer
Walt Disney World Company
08.2016 - 04.2022
Women's Department Lead
Dillards Department Store
08.2014 - 05.2018
Assistant Store Manager
Rue 21 Store
05.2012 - 08.2016
Bachelor of Arts - Musical Theater
AMDA
High School Diploma -
Calallen
Similar Profiles
Celestina RodriguezCelestina Rodriguez
Server at The Cheesecake FactoryServer at The Cheesecake Factory
Sanders SwatzellSanders Swatzell
Blanco Downtown Bartender at Cheesecake Factory IncBlanco Downtown Bartender at Cheesecake Factory Inc
Alex LazaAlex Laza
Server/Designated Trainer at Cheesecake Factory IncServer/Designated Trainer at Cheesecake Factory Inc
Dylan VegaDylan Vega
Server at The Cheesecake FactoryServer at The Cheesecake Factory
Laura Audrey Emagan TchokotcheuLaura Audrey Emagan Tchokotcheu
President at Womens Amputee Football Association Cameroon (WAFAC)President at Womens Amputee Football Association Cameroon (WAFAC)