Justin Randolph
New York,NY
Summary
I build the systems, teams, and operating discipline that let companies scale without losing control. My work sits at the intersection of strategy and execution: turning growth into stronger economics, better decisions, clearer accountability, and organizations that can carry more weight as complexity rises. I’m at my best in ambitious, fast-moving environments where the business needs real structure, sharper leadership, and an operator who can build.
Overview
14
14
years of professional experience
Work History
Head of Operations
Ship Essential
New York, USA
05.2022 - Current
- Scaled the business from approximately $3M to $30M in annual revenue and from 150,000 to 1.2M annual orders, building the operating and commercial architecture required to support rapid growth.
- Built and led the organization from 20 to 120 employees, strengthening the leadership bench, clarifying ownership, and creating a more scalable management structure.
- Owned the operating P&L and helped steer the business to profitability while expanding margins through pricing discipline, customer-fit decisions, vendor strategy, and tighter execution.
- Served as a key operating partner to the CEO and board, helping translate growth targets into operating plans, management cadence, systems priorities, and organizational design.
- Launched the Los Angeles market and led major expansion and relocation initiatives, establishing the teams, workflows, and go-to-market support model needed to scale across markets.
- Designed and implemented the company’s core operating model, improving execution, service performance, and cross-functional coordination across operations, account management, and growth.
- Established company-wide KPIs, SOPs, and operating cadences, improving visibility, forecasting, decision-making, and leadership accountability.
- Led a broad profitability and infrastructure reset, auditing $5M in annualized spend, identifying $500K+ in savings and margin opportunities, and renegotiating key vendor and software contracts.
- Architected the transition to a new billing and business systems stack, improving revenue capture, invoice speed and accuracy, and leadership visibility into profitability and growth constraints.
- Owned the roadmap for internal systems, reporting, and AI-enabled knowledge tools, improving decision speed, information flow, and organizational readiness for scale.
- Led cross-functional work spanning operations, growth, pricing, customer segmentation, and service strategy, helping the company make sharper decisions about where and how to invest for growth.
Vice President of Operations
Farm.One
New York, USA
04.2018 - 04.2022
- Built the operating model for a tech-enabled startup, improving output, quality, and profitability through stronger systems, sharper execution, and clearer commercial focus.
- Led the company’s pivot from B2B to DTC subscriptions, delivering 60%+ retention, profitable unit economics, and sustained growth.
- Opened a new 20,000 sq. ft. production facility, significantly expanding capacity and enabling scale across both enterprise and direct-to-consumer channels.
- Expanded subscriber capacity by 180% through facility planning and production optimization, increasing annual revenue potential to $8M per site.
- Built an end-to-end fulfillment and distribution operation linking production to final-mile delivery, supporting a higher-velocity direct customer model.
- Built and led management teams across operations, logistics, and R&D, improving leadership depth and cross-functional performance as the business scaled.
- Simplified the product portfolio around strongest demand, margins, and operational fit, improving focus and supporting more efficient growth.
- Cut cost of goods by 88% through production redesign and supply chain optimization, materially improving unit economics and long-term scalability.
Commercial Strategy Consultant
The Vine Collective
New York, USA
06.2017 - 03.2018
- Brought in to expand the company’s reach beyond smaller retail and on-premise accounts and move the business upmarket into higher-end restaurant channels.
- Developed and executed a targeted go-to-market strategy that opened high-profile fine dining accounts and strengthened the company’s position in more competitive, higher-value segments.
- Built a portfolio of 50+ customer accounts, combining strategic business development with strong relationship management and disciplined territory expansion.
- Won a major sports stadium account, opening a new client category for the business and driving a meaningful step-change in revenue potential.
- Helped reposition the company commercially by identifying higher-leverage growth opportunities, sharpening account strategy, and expanding the business into channels with stronger long-term upside.
Wine Director
Quality Branded
New York, USA
09.2012 - 06.2016
- Led beverage strategy and execution across a portfolio of high-performing hospitality venues, balancing brand standards, commercial performance, and operational rigor.
- Managed $1M+ in inventory across multiple units, with responsibility for procurement, vendor relationships, cost control, and inventory strategy.
- Redesigned vendor mix and purchasing strategy to improve margins, optimize assortment, and grow revenue per guest.
- Directed launch execution for 18 new locations, owning budgeting, procurement, training, inventory planning, and operational readiness.
- Built scalable standards and team training programs that improved consistency, strengthened execution, and supported growth across the portfolio.
Education
Bachelor of Arts - Music Composition
Queens College
Flushing, NY01-2006
Skills
- Enterprise execution & P&L ownership
- Operational systems & Process architecture
- Organizational structure & Change management
- Cross-functional team leadership
- Logistics management & Vendor strategy
- Leadership strategy & KPI design
- AI integration & Data analysis
- Financial forecasting & analysis
Timeline
Head of Operations
Ship Essential
05.2022 - Current
Vice President of Operations
Farm.One
04.2018 - 04.2022
Commercial Strategy Consultant
The Vine Collective
06.2017 - 03.2018
Wine Director
Quality Branded
09.2012 - 06.2016
Bachelor of Arts - Music Composition
Queens College