Justin Rasik
Orlando,FL
Summary
Experienced Project Manager skilled in leading large-scale projects and teams, with a strong focus on improving the customer experience. Exceptional abilities in project administration, facilitation, and organizational development. Demonstrates astute planning and flexibility in managing shifting priorities and multiple clients effectively.
Overview
23
23
years of professional experience
Work History
PROJECT MANAGER
HYLAND
03.2022 - Current
- Heavy focus on quality Customer Experience, within various platforms and product lines
- Led projects for Product Development from start to finish, keeping them within scope, budget, and on time
- Oversaw user testing initiatives, incorporating feedback into future product iterations
- Created impactful, successful projects by working cross-functionally on design and implementation
- Defined product requirements by gathering customer feedback and requirements
- Over $2 Million in Project Management
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality.
IT PROJECT MANAGER
MAX LIVING
10.2014 - 03.2022
- End-to-end deployment of a web-based Life Risk Questionnaire, deployed in over 100 clinics and with over 9,000 personalized reports generated as of 2021
- Cultivate relationships with clients and stakeholders to address and anticipate their needs
- Conducted market research to identify customer needs and inform product development
- Oversaw user interface design to ensure an intuitive and engaging product experience
- Evaluated customer feedback to prioritize feature development and enhancements
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified plans and resources required to meet project goals and objectives.
EXPERT / BUSINESS CONSULTANT / LEADER
APPLE INC.
04.2007 - 10.2014
- Led a Team of up to 110 people
- Ensuring the highest quality of customer service and support were delivered
- Performed within the top 1% of the Apple Store Market on Customer Service and Sales Metrics
- Improved customer satisfaction by leveraging customer insights and feedback to direct team enhancements
- Fostered a customer-centric culture within the organization, leading to increased loyalty and retention
- Developed and delivered training programs for staff on customer service excellence and best practices
- Analyzed and reported on customer experience metrics, highlighting successes and areas for improvement
- Managed customer experience projects from conception to execution, ensuring alignment with strategic objectives
- Led restructuring of organization internal processes, resulting in improved performance.
SOLDIER
U.S. ARMY NATIONAL GUARD
09.2002 - 09.2010
- Honored to live with these core values as my credo; Loyalty, Duty, Respect, Selfless Service, Act with Honor, Integrity, & Personal Courage
- Participated in multinational exercises, enhancing international cooperation and understanding
- Led teams in high-pressure scenarios, honing leadership and decision-making skills
- Honorable Discharge with Awards
Education
Bachelor of Science -
EVERGLADES UNIVERSITY
Orlando, FL05-2017
Skills
- Project development
- Systems implementation
- Workforce training
- Work flow planning
- Project tracking
- Resource management
- Advanced problem solving
- Software development lifecycle
- Project planning
- Agile methodology
- Waterfall methodology
- Project management
Timeline
PROJECT MANAGER
HYLAND
03.2022 - Current
IT PROJECT MANAGER
MAX LIVING
10.2014 - 03.2022
EXPERT / BUSINESS CONSULTANT / LEADER
APPLE INC.
04.2007 - 10.2014
SOLDIER
U.S. ARMY NATIONAL GUARD
09.2002 - 09.2010
Bachelor of Science -
EVERGLADES UNIVERSITY
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