Customer account management and customer consultation.
Introduce customers to products and services by probing and qualifying to match customer with best product to meet their needs.
Train and supervise new employees.
Work with my team to develop new ideas for increased sales, customer service and productivity.
Interfacing with customers to handle a variety of pre-sales or post-sales service functions within a consultative sales structure.
Processing formal quotes and orders for customers where accuracy and responsiveness was the key to measure excellent service.
Keeping up to date on cross-functional sales, marketing and promotion programs and to administer these accordingly.
Responding to and/or providing assistance customers in areas such as product order fulfillment processes, customer service requests, product changes or returns.
Order fulfillment activities including and not limited to managing direct factory orders, monitoring inventories, coordination of delivery of factory products.
Customer service administrative assignments with clearly defined objectives and resolving customer issues.
Performing routine administrative customer service duties.
Worked with the national training team to improve the current sales training for channels.
1 in sales in the division, $1.7+ Mil, 2010
3 in sales nationally, $1.9 Mil+, 2009
Top in sales nationally, $2.3 Mil +, 2008
Master's Club, $4.2 Mil +, 2007
President's Council, $4 Mil +, 2006
Department Manager/Millworks Specialist/Installed Sales
Lowe's Home Improvement Warehouse
01.2001 - 01.2002
Inside customer sales, including merchandise comparison and selection options guidance.
Special order research and processing through company's consumer database.
Train and supervise new employees.
Inventory tracking and replenishment.
Certified by Lowe's in millworks, special order handling, cashier, & forklift operation.
Scheduled, tracked, directed, and performed C130 aircraft maintenance.
Responsible for data collection, input, and record administration within the 317 Airlift Group's Go81 maintenance database.
Recognitions: US Air Force Good Conduct Medal, US. Air Force Training Ribbon, U.S. Air Force Outstanding Unit Award
Summary of Ranks: Senior Airman: Directed the 317 Airlift Group's Debrief Support Section. Responsible for originating and logging written and computer-based maintenance records. Trained and supervised Airmen in aircraft maintenance.
Airman 1" Class: Coordinated and participated in aircraft maintenance globally. Sponsored and trained new Airmen in aircraft-specific and general Maintenance Squadron functions.
Airman Specialized technical training in aerospace maintenance focusing on aircraft system specifics.
Orientated in Maintenance Squadron infrastructure, including daily operation, leadership, teamwork, & communication skills.
Airman Basic Introductory Air Force instruction with emphasis on physical conditioning, military/combat readiness, and Code of Honor indoctrination.
Tile Setter
Royce Tile Company
01.1994 - 01.1998
Subcontractor for independent building contractors doing various types of ceramic, marble, and saltillo tile work.
Prepared detailed estimates using geometrical calculations.
Planned and scheduled jobs; tracked progression to completion.
Education
Associate of Business -
Central Texas College
12.2025
Associate of Business - undefined
Austin Community College
01.2009
technical course work
United States Air Force
01.2000
High School Diploma - Advanced Plan
Marble Falls High School
05.1996
Skills
Postal operations management
Hardware inventory management
Project assignment management
Human resources management system HRMS
Timeline
Sales/Account Management
Hilti Inc.
01.2002 - 01.2011
Department Manager/Millworks Specialist/Installed Sales