Justin Reece
Farmingdale,NY
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
Work History
Team Leader
United Skates Of America
10.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Trainer
United Skates Of America
10.2018 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Monitored participant workflow and behaviors throughout training process.
- Tracked attendance and evaluated progress for assigned trainees.
- Developed effective training plans based on department needs and objectives.
- Supported productivity increase and business growth through new hire training and mentoring.
Customer Service Associate
United Skates Of America
10.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Sales
United Skates Of America
10.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Inventory Supervisor
United Skates Of America
10.2018 - Current
- Monitored completeness, accuracy and compliance during inventory transactions.
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Host
United Skates Of America
10.2018 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
Food and Beverage Attendant
United Skates Of America
10.2018 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Food Delivery Driver
Uber Eats
05.2023 - 06.2023
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Education
High School Diploma -
Farmingdale Senior High School
Farmingdale, NY06.2019
Elementary Education
Nassau Community College
Garden City, NY05.2026
Liberal Arts And General Studies
SUNY Farmingdale
Farmingdale, NYSkills
- Mentoring
- Cash Handling
- Team Supervision
- Overtime Management
- Shift Scheduling
- Work Planning
- Documentation and Reporting
- Employee Evaluation
- Team Building
- Staff Education and Training
- Decision Making
- Flexible Schedule
- Safety
- Performance Evaluations
- Leading Team Meetings
- People Management
- Client Support
- Staff Training
- Problem-Solving
- Conflict Resolution
- Overseeing Daily Activities
- Verbal and Written Communication
- Staff Management
- Inventory Control
- Business Development
- Data Analytics
- Strategic Planning
- Warehouse Organization
- Inventory Accuracy
- Customer Service
Timeline
Food Delivery Driver
Uber Eats
05.2023 - 06.2023
Team Leader
United Skates Of America
10.2018 - Current
Trainer
United Skates Of America
10.2018 - Current
Customer Service Associate
United Skates Of America
10.2018 - Current
Sales
United Skates Of America
10.2018 - Current
Inventory Supervisor
United Skates Of America
10.2018 - Current
Host
United Skates Of America
10.2018 - Current
Food and Beverage Attendant
United Skates Of America
10.2018 - Current
High School Diploma -
Farmingdale Senior High School
Elementary Education
Nassau Community College
Liberal Arts And General Studies
SUNY Farmingdale
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