Justin Reis
Boston,MA
Summary
Gritty Customer Success and Renewals Account Manager with >5 years of experience. Consistent leader against retention and up-sell quota. Above all, a team player with can-do attitude.
Overview
9
9
years of professional experience
Work History
Entrepreneur Endeavors, Real Estate Investments
Myself
Boston, MA.
01.2021 - Current
- Inspired by global pandemic to diversify revenue streams while learning about a new industry
- The goal is to acquire enough assets in the next ~10-years to invest in a small to medium sized apartment complex
Customer Success Manager
LinkSquares
Boston, MA
02.2023 - 02.2024
- Measured against up-sell and renewal quota
- Working with >50 B2B clients
- Met or exceeded quota attainment 3 out of 4 FQs
- Manage relationships with key stakeholders and decision makers
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to high renewal rates and expansion goals
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics
Renewals Account Executive
Okta, Inc
Boston, MA.
03.2020 - 01.2021
- Responsible for owning an annual book of business of $7MM - $10MM per annum
- Retain 90% renewal rate (pandemic FQs = 88%) over achieved in every FQ except one
- Named Renewals Manager of the FQ; achieving higher uplift attainment than the rest of my team combined
- Accurately Forecast > two Fiscal Quarters out in Salesforce
- Actively update Steps to close notes
- Contact customers to build relationship 180 days prior to renewal
- Leverage relationships with Sales, Sales Leadership, Customer Success, and Support on a daily basis
- Use MEDDPICC to ensure renewal opportunity is tracking properly
- Okta Certified Professional; a rigorous certification requiring deep technical knowledge of Okta’s admin panel
Account Manager
Salsify, Inc
Boston, MA.
01.2019 - 07.2020
- Responsible for managing a strategic Book of Business >$7M
- Own CSM responsibilities for 30% of my Book of Business
- Variable goal, retention and upsell targets
- Maintained >92% customer retention
Enterprise Customer Success Manager
Okta, Inc
Boston, MA.
07.2019 - 03.2020
- Responsible for driving customer adoption for a list of assigned customers while being held to a renewal quota
- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs
- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
- Okta Certified Professional; a rigorous certification requiring deep technical knowledge of
- Okta’s admin panel
Renewals Account Manager
Cisco Systems, Inc, Cloud Security Group
Boston, MA.
11.2016 - 01.2019
- Responsible for managing a $5M Book of Business for Cisco
- Customer Success leader accountable for maintaining relationship with stakeholders and technical champions
- Focus on cross selling Cisco security solutions within current book of business for each Umbrella and Cloudlock
- Top 3 in AM team achieving 96% Gross Retention for Cisco FY18
- Led AM team achieving 95% Gross Retention for Cisco FY17
- Achieved 105% Growth for Cisco FY17
- Key Logos include NHL, Uber, Workday, Hasbro, HBO, DreamWorks Animation, and Mattel Inc
- Managed Umbrella/Cloudlock accounts from purchase, leading successful implementation and aligning solution functionality to specific customer use case
- Developed and leveraged channel relationships including Cisco Partner ecosystem and Distributors
- Led customer migration efforts from legacy route to market to Cisco purchasing channel; educating
- Cisco Account Managers, Channel Partners and Distributors
Business Development Representative
Cloudlock, Inc
Waltham, MA.
04.2015 - 11.2016
- Solely supported pipeline generation efforts for Enterprise, Federal and SLED teams qualifying cold contacts and warm leads into product demonstrations while managing early stage opportunities for field sales team and closing SMB new business
- Consistent top performer achieving 250% plan in Q1 FY16 (team record), 205% plan in Q2 FY16 and setting team record for achieving >200% of FY16 annual plan 3-months prior to fiscal close
- Trained new hires on Cloudlock value proposition, unique differentiators, market competition and in-house tools including Salesforce, Google Apps, Discover.org, and Sales Navigator
Education
Suffolk University
Boston, MA05-2010
Curry College
Milton, MASkills
- Contract Negotiations
- Customer Retention
- Solution Selling
- Stakeholder Relationships
- Pipeline Development
- Customer Service
Timeline
Customer Success Manager
LinkSquares
02.2023 - 02.2024
Entrepreneur Endeavors, Real Estate Investments
Myself
01.2021 - Current
Renewals Account Executive
Okta, Inc
03.2020 - 01.2021
Enterprise Customer Success Manager
Okta, Inc
07.2019 - 03.2020
Account Manager
Salsify, Inc
01.2019 - 07.2020
Renewals Account Manager
Cisco Systems, Inc, Cloud Security Group
11.2016 - 01.2019
Business Development Representative
Cloudlock, Inc
04.2015 - 11.2016
Suffolk University
Curry College