JUSTIN REMBERT
Mobile,AL
Summary
Proven expertise in claims handling and customer service, honed at Pilot Catastrophe Services, where auto claims were efficiently handled, enhancing customer satisfaction significantly. Demonstrated ability to interpret policies and investigate claims, coupled with a strong foundation in teamwork and collaboration, ensured a smooth claims process and fostered positive outcomes.
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Vigilant Forklift Operator familiar with operations and maintenance. Skilled at efficiently moving materials across areas to help teams meet demanding objectives. Conversational abilities paired with 4+ years of experience.
Detail-oriented Floor Technician with years of experience. Extensive understanding of equipment use and repair with training in chemical solution safety and storage. Dedicated to top-of-the-line efficiency and punctuality.
Overview
10
10
years of professional experience
Work History
FIELD AUTO CLAIMS ADJUSTER
Pilot Catastrophe Services
05.2024 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Maintained strong relationships with key stakeholders such as adjusters, agents, repair facilities, medical providers, and legal representatives for seamless collaboration throughout the claims process.
- Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
Forklift Operator /Parts Delivery Driver
Ward International Trucks
06.2023 - 06.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
Floor Technician /Company Box Truck Driver
Felder Services
03.2017 - 02.2023
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
- Managed time effectively to ensure all assigned tasks were completed within designated deadlines without compromising quality.
- Increased building appearance by performing routine floor care tasks including sweeping, mopping, and vacuuming.
- Enhanced workplace safety by promptly addressing spills, debris, and other potential hazards on the floor.
- Ensured proper disposal of waste materials after cleaning jobs were completed, adhering to environmental regulations and company policies.
- Improved overall cleanliness by efficiently operating floor maintenance equipment such as scrubbers, buffers, and carpet extractors.
- Cleared trash and debris from over 100 rooms and office areas regularly.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Conducted thorough pre-and post-trip inspections of the vehicle, identifying any potential issues before they became critical problems on the road.
- Provided excellent customer service, ensuring timely deliveries and proper handling of goods.
- Completed accurate paperwork for shipments, maintaining clear records for easy tracking and verification.
- Developed strong relationships with customers, fostering trust and reliability that led to repeat business.
- Adhered to all federal, state, and local regulations pertaining to commercial driving practices and safety standards.
Forklift Operator
RYDER
01.2021 - 06.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
Floor Technician
USA Health University Hospital
02.2020 - 10.2021
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
- Used [Type] equipment to clean and maintain hardwood, ceramic, and laminate floors.
- Quietly waxed, buffed and vacuumed floors in [Type] organization.
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
- Increased building appearance by performing routine floor care tasks including sweeping, mopping, and vacuuming.
- Contributed to a positive working environment by collaborating closely with colleagues and assisting them when needed.
Delivery Driver
AMAZON
01.2018 - 02.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
FOOT WEAR TEAM LEAD
ACADEMY SPORTS & OUTDOORS
05.2015 - 01.2019
- Implemented loss prevention measures by supervising fitting rooms closely and maintaining awareness of suspicious behavior within the store.
- Streamlined inventory management by conducting regular audits and implementing efficient organization techniques.
- Pitched in occasionally as cashier or sales associate during peak hours to provide support and minimize wait times for customers.
- Built and maintained productive working relationships with team members and set and maintained high standards of performance in footwear sales.
Assembly Line Production Worker / FLEET TRANSPORT
Hyundai Motor Manufacturing Alabama
02.2015 - 10.2017
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
Education
Bachelor of Arts - RECORDING TECHNOLOGY / PSYCOLOGY
Alabama State University
Montgomery, ALHigh School Diploma -
JOHN L. LEFLORE HIGH SCHOOL
Mobile, AL05.2014
Skills
- Claims Handling
- Technical knowledge
- Customer service expertise
- Appointment Coordination
- Vehicle inspections
- Estimate Preparation
- Forklift Operation
- Loading and unloading
- Shipping and receiving
- Team Player
- Warehouse Operations
- Warehouse Safety
- Material Handling
- Safety awareness
- General laborer
- Safe driver
- Punctual and Reliable
- Materials Handling
- OSHA Compliance
- Shipping and receiving expert
- Cleaning and sanitation
- Floor buffing
- Waxing Techniques
- Floor Stripping
- Pressure Washing
- Floor Polishing and Buffing
- Sweeping and Mopping
- Heavy Lifting
- Trash Collection
- Trash Collection and Removal
- GPS Navigation Knowledge
- Basic mechanical understanding
- Safe Driving Practices
- Multitasking Competence
- Proper lifting techniques
- Accident prevention strategies
- Defensive Driving Abilities
- Safe Driving
- Positive Attitude
- Customer Service
- Valid Driver's License
- Dependable and reliable
- Clean Driving Record
- Roads and highways knowledge
- Delivery Scheduling
HOBBIES
IN MY FREE TIME I LIKE TO WORK ON RECORDING MUSIC, DESIGNING CLOTHES, GOING TO THE BEACH, TRYING NEW RECIPES, CARING FOR ANIMALS, & I ALSO LIKE TO THINK OF MYSELF AS AN AMATURE CAR ENTHUSIAST.
Timeline
FIELD AUTO CLAIMS ADJUSTER
Pilot Catastrophe Services
05.2024 - Current
Forklift Operator /Parts Delivery Driver
Ward International Trucks
06.2023 - 06.2024
Forklift Operator
RYDER
01.2021 - 06.2022
Floor Technician
USA Health University Hospital
02.2020 - 10.2021
Delivery Driver
AMAZON
01.2018 - 02.2020
Floor Technician /Company Box Truck Driver
Felder Services
03.2017 - 02.2023
FOOT WEAR TEAM LEAD
ACADEMY SPORTS & OUTDOORS
05.2015 - 01.2019
Assembly Line Production Worker / FLEET TRANSPORT
Hyundai Motor Manufacturing Alabama
02.2015 - 10.2017
Bachelor of Arts - RECORDING TECHNOLOGY / PSYCOLOGY
Alabama State University
High School Diploma -
JOHN L. LEFLORE HIGH SCHOOL
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