Justin Riascos
Houston,TX
Summary
Accomplished Security Officer with a proven track record at OnLockProtectionLLC, adept in CCTV surveillance and emergency response. Skilled in incident reporting and fostering a safe environment, demonstrated by a 95% accuracy in high-traffic situations. Excelled in customer service, ensuring safety and compliance while enhancing visitor experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
OnLockProtectionLLC
03.2021 - Current
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
Cashier
Golden Chick
12.2020 - 02.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier
Chicken Express
05.2020 - 10.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Car Hopper
Sonic
02.2019 - 04.2020
- Operated headset communication system to take orders quickly and accurately from customers.
- Boosted revenue with upselling techniques, suggesting additional menu items or special promotions to customers.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
- Maintained updated knowledge of menu offerings and daily specials, effectively answering customer inquiries on ingredients or preparation methods.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Completed milkshakes and ice cream desserts for customers.
- Memorized orders and maintained 95% accuracy in high-traffic times.
Education
High School Diploma -
Texans Cann
Houston, TX05-2020
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Monitoring
- CCTV Surveillance
- Detail Oriented
- Surveillance
- Emergency Response
- Patrol operations
- Weapons training
- Crime prevention methods
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 4 staff members.
Certification
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- Firearms Training Certification - Various State Agencies or Private Institutions.
- TX Driver's License
- First Aid Certification
- Forklift Certification
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Security Officer
OnLockProtectionLLC
03.2021 - Current
Cashier
Golden Chick
12.2020 - 02.2021
Cashier
Chicken Express
05.2020 - 10.2020
Car Hopper
Sonic
02.2019 - 04.2020
High School Diploma -
Texans Cann