Justin Rickner
Gastonia,NC
Summary
Driven Assistant Manager with proven expertise in staff supervision and customer relations, honed at QuikTrip. Excelled in workload management and staff training, enhancing team productivity and customer satisfaction. Skilled in money handling and fostering positive work environments, achieving significant improvements in service quality and operational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Assistant Manager
QuikTrip
02.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Ability to work fast pace, multitask multiple scenarios at once. Used to working long hours, maintaining customers, helping coworkers, and hands on activities.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Server
Golden Corral
04.2007 - 02.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Lake Norman High School
Mooresville, NC06.2008
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
I have family in the HVAC business. I am also a single homeowner with basic technical skills.
My grandfather is the owner of Cash Air Conditioning and Refrigeration, a one man operation. I have family in the blue collar work environment and have picked up a few skills to help me get started. I am also a homeowner who has knocked out a few improvement projects around the house such as building an outdoor pond, wiring recessed lights and installing a hottub outside.
Timeline
Assistant Manager
QuikTrip
02.2014 - Current
Server
Golden Corral
04.2007 - 02.2014
High School Diploma -
Lake Norman High School