Justin Rintala
Swansboro,NC
Summary
As an experienced Implementation Analyst, I possess comprehensive knowledge of project management methodologies, system design techniques and data analysis. Strong in strategic planning and problem-solving with adeptness in coordinating cross-functional teams to achieve business objectives. In previous roles, have successfully implemented technical solutions that improved operational efficiency while maintaining quality standards. I was the API SME including teaching colleagues how to building requests as well as troubleshooting errors and training how to correctly create SQL queries.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Implementation Analyst
MeridianLink
Costa Mesa, California
03.2023 - 05.2026
- Analyzed client requirements to ensure effective software implementations.
- Collaborated with cross-functional teams to streamline project workflows.
- Documented user specifications for software deployment and integration.
Sr. Technical Support
Recharge
Costa Mesa, California
10.2019 - 10.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Success Manager
Expensify
San Francisco, California
10.2014 - 05.2019
- Fostered strong relationships with clients to understand their needs and goals.
- Provided timely support and guidance on product features and best practices.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
Education
Bachelor of Science - Criminology
University of Minnesota-Duluth
Duluth, MN 08.2000 - 05.2005
Associate of Science - Criminal Justice
Gogebic Community College
Ironwood, MI 08.1998 - 05.2000
Skills
- Analytical thinking
- Project management
- Software implementation
- Client needs analysis
- Documentation standards
- Customer relationship management
- Solutions development
- Hardware troubleshooting
- Effective communication
- Problem solving
- Time management
- Team leadership
- SQL
- Client relationship management
- Vendor management
- Self motivation
- Teamwork
- Professionalism
Timeline
Implementation Analyst
MeridianLink
03.2023 - 05.2026
Sr. Technical Support
Recharge
10.2019 - 10.2022
Customer Success Manager
Expensify
10.2014 - 05.2019
Bachelor of Science - Criminology
University of Minnesota-Duluth
08.2000 - 05.2005
Associate of Science - Criminal Justice
Gogebic Community College
08.1998 - 05.2000