Justin Ritterson
Charlotte,NC
Overview
7
7
years of professional experience
1
1
Certification
Work History
ECS Engineer
NWN CAROUSEL
01.2022 - 11.2023
- Voice Triage and Troubleshooting / Technical Support
- NOC Work (Remote)
- Carrier / 3rd Party Engagement and Escalation (ATT, Verizon, Etc.)
- Ticketing System (ServiceNow)
NOC Engineer
NWN Corporation
01.2021 - 01.2022
- Network Triage and Troubleshooting / Technical Support
- Routing and Switching
- Server / VM Support
- Device Configuration
- NOC Work (Remote)
- Carrier / 3rd Party Engagement and Escalation (ATT, Tech Dispatch, Etc.)
- Ticketing Systems and Management Consoles (ServiceNow, Internal Alarm System, Meraki Dashboard)
NOC Engineer / NYCDOT LEad
Global Linking Solutions
01.2017 - 01.2021
- Network Triage and Troubleshooting / Technical Support
- Routing and Switching
- Device Configuration
- NOC Work (In-Office and Remote)
- Carrier / 3rd Party Engagement and Escalation (ATT, Digi, Etc.)
- Ticketing Systems and Management Consoles (ServiceNow, DRM, Internal CMC, Meraki Dashboard)
Delivery Driver / CSR
Domino's Pizza
- Food Delivery / CSR / In-Store Duties
- Stocking and rotating produce
- IT Help (Internet/Computers/Printers/Phones/Monitors/POS/Cabling)
Delivery Driver / CSR
Masso's deli and Pizzeria
- Food Delivery / CSR / In-Store Duties
- Stocking and rotating produce
- IT Help (Internet/Computers/Printers/Phones/Monitors/POS/Cabling)
Summer Custodian
Camden County Technical School (CCTS)
- General custodial work
- Mop/Strip/Wax flooring
- Ceiling tile replacement
- Physical labor (Desks/Fans/Pallets)
- Bus cleaning and repair
Education
Some College - Information Technology / Graphic Design
Camden County College
Blackwood, NJ2016
High School Diploma - Information Technology
Camden County Technical School
Sicklerville, NJ2015
Skills
- Cisco (Meraki DB, Routers, ISRs, Switches, APs)
- Windows Servers / VMware
- Riverbed (Steelheads)
- Fortinet (FortiGate, FortiSwitch, FortiManager)
- Juniper (Routers, Firewalls)
- Palo Alto (Firewalls)
- Adtran
- VeloCloud
- Avaya
- Silver Peak / Aruba Systems
- Digi (Routers, DRM)
- IoT Devices (SIM/Cellular connections)
- Power Supplies (RPS, Battery backups)
- Windows
Certification
- CompTIA A+
- JNCIA – Enterprise Routing and Switching
- CMNA - Cisco Meraki
Timeline
ECS Engineer
NWN CAROUSEL
01.2022 - 11.2023
NOC Engineer
NWN Corporation
01.2021 - 01.2022
NOC Engineer / NYCDOT LEad
Global Linking Solutions
01.2017 - 01.2021
Delivery Driver / CSR
Domino's Pizza
Delivery Driver / CSR
Masso's deli and Pizzeria
Summer Custodian
Camden County Technical School (CCTS)
Some College - Information Technology / Graphic Design
Camden County College
High School Diploma - Information Technology
Camden County Technical School