Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Justin Rivera

Wharton,NJ

Summary

Highly motivated and detail-oriented professional with expertise in warehouse operations, inventory management, and customer service. Proven success in overseeing system migrations, streamlining processes, and leading teams to achieve operational excellence. Fluent in Spanish, with strong communication and problem-solving abilities, and a track record of delivering exceptional results in diverse work environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Service Coordinator

Summit Health
01.2024 - Current
  • Greet and assist patients with check-in/out processes, ensuring a positive and professional experience
  • Verify patient information and insurance coverage to maintain accurate records and compliance
  • Manage high call volumes efficiently, providing clear and helpful patient communication
  • Perform administrative tasks, including faxing, scanning, and chart management, with accuracy and attention to detail
  • Coordinate inventory management, ensuring the availability of necessary supplies and resources to support daily operations
  • Facilitate data coordination between multiple systems to ensure accurate and timely updates, enhancing workflow efficiency
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Resolved customer service issues in a timely manner according to established policies.

Customer Service Representative

PES Enrollment
02.2023 - 01.2024
  • Managed daily email communications to address account inquiries and resolve issues effectively
  • Liaised with insurance brokers to deliver optimal service and maintain strong professional relationships
  • Compiled and updated weekly Excel reports to ensure accurate data tracking and reporting
  • Collaborated with team members to identify and implement process improvements

Inventory Specialist

Apple Inc.
10.2019 - 01.2023
  • Assisted customers with product inquiries and purchases, maintaining high satisfaction levels
  • Conducted technical demonstrations and educated customers on product features and usage
  • Ensured a well-organized and welcoming store environment
  • Oversaw inventory operations to ensure accurate stock levels and efficient product allocation
  • Coordinated the implementation of inventory control systems to streamline stock management and minimize discrepancies
  • Trained team members on best practices for inventory handling and storage, improving operational efficiency
  • Collaborated with cross-functional teams to support seamless product launches and maintain customer satisfaction
  • Analyzed inventory trends to forecast future needs and prevent overstock.
  • Developed and implemented effective inventory control systems.
  • Led physical counts and reconciled discrepancies to maintain accurate inventory records.
  • Performed regular cycle counts to ensure accuracy of inventory records.

Warehouse Lead

Safelite Auto Glass
07.2017 - 09.2019
  • Oversaw daily warehouse operations, maintaining a clean and organized environment
  • Directed the migration of inventory management systems, ensuring seamless transitions and data accuracy
  • Operated forklifts to manage inventory and optimize warehouse space efficiently
  • Coordinated timely and accurate deliveries to multiple locations, enhancing customer satisfaction
  • Collected and verified VIN and vehicle information to ensure accurate part distribution
  • Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
  • Investigated discrepancies in inventory counts in order to resolve any discrepancies quickly.
  • Used computer and company software to enter shipment and inventory records.

Skills

  • Warehouse Operations & Inventory Management
  • System Migration & Process Optimization
  • Leadership & Team Collaboration
  • Customer Service Excellence
  • Data Analysis & Reporting
  • Technology Troubleshooting & Support
  • Epic EMR Proficiency
  • Problem-solving
  • Conflict resolution
  • System updating
  • Multitasking and organization
  • Microsoft Office

Certification

CPR Certified

References

Available upon request

Timeline

Patient Service Coordinator

Summit Health
01.2024 - Current

Customer Service Representative

PES Enrollment
02.2023 - 01.2024

Inventory Specialist

Apple Inc.
10.2019 - 01.2023

Warehouse Lead

Safelite Auto Glass
07.2017 - 09.2019

CPR Certified

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Justin Rivera