Justin Rivera

Dry Cleaner Clerk

American Cleaners

11.2020 - Current

Sorted, tagged, and processed garments for cleaning according to fabric
Assisted customers in selecting appropriate cleaning services for their garments.
Maintained cleanliness and organization of work area to promote safety.
Provided support in training new staff on equipment operation and safety protocols.
Collaborated with team members to improve workflow efficiency and service quality.
Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
Used pressing machines and hand irons on appropriate garments.
Ensured timely delivery of completed orders by managing pickup and drop-off schedules effectively.
Trained new employees in proper equipment usage, safety procedures, and customer service best practices, ensuring high-quality team performance.
Strengthened client relationships with a friendly demeanor and prompt resolution of any issues or concerns.
Provided exceptional customer support during peak hours, ensuring a smooth flow of service and maintaining high levels of satisfaction.
Used POS system to collect payments from customers, providing invoice for proof of transaction.
Kept track of customer laundry items by properly sorting, identifying and storing clothing.
Maintained safety practices at all times to protect personnel and laundry loads.
Restocked supply inventories and notified supervisors of shortages for customer convenience.