Justin Rivera
Middletown,Ny
Summary
Hardworking and dedicated Laundry Attendant of 6 years willing to take on any task to meet team goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Strong team leader with reputation for promoting teamwork to complete large workloads on time. Efficient at stain removal and proper folding practices. Solid customer service, communication and relationship-building abilities developed over 6 years of experience. Good sorting, documentation and organizing skills.
Overview
5
5
years of professional experience
Work History
Dry Cleaner Clerk
American Cleaners
Middletown
11.2020 - Current
- Sorted, tagged, and processed garments for cleaning according to fabric
- Assisted customers in selecting appropriate cleaning services for their garments.
- Maintained cleanliness and organization of work area to promote safety.
- Provided support in training new staff on equipment operation and safety protocols.
- Collaborated with team members to improve workflow efficiency and service quality.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
- Used pressing machines and hand irons on appropriate garments.
- Ensured timely delivery of completed orders by managing pickup and drop-off schedules effectively.
- Trained new employees in proper equipment usage, safety procedures, and customer service best practices, ensuring high-quality team performance.
- Strengthened client relationships with a friendly demeanor and prompt resolution of any issues or concerns.
- Provided exceptional customer support during peak hours, ensuring a smooth flow of service and maintaining high levels of satisfaction.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
Education
High School Diploma -
Middletown High School
Middletown, NY06.2023
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Adaptability and flexibility
- Verbal and written communication
- Customer engagement
- Cash handling
- Detail-oriented
- Sorting
- Team building
- Ironing and steaming
- Inventory tracking
- Professionalism
Order tracking
Scheduling appointments
Pressing techniques
Garment tagging
Laundry sorting
Garment inspection
Steam press operation
Laundry folding and storage
Color separation
Sorting and transport
Item sorting
Ironing and steaming
Guest relations
Inventory tracking
Employee equipment training
Transport and sorting
Customer laundry
Teamwork and collaboration
Customer service
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Organizational skills
Team collaboration
Team leadership
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Cash handling
Detail-oriented
Customer engagement
Timeline
Dry Cleaner Clerk
American Cleaners
11.2020 - Current
High School Diploma -
Middletown High School