Justin Roberts
Kansas City,MO
Summary
Performance-driven Vice President with experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in cross-functional collaboration with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Vice President of Operations
Tiger Cool Express
10.2020 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Decreased Rail Storage by 55% YoY
- Decreased emergency fueling of containers by 91% YoY
- Improved on-time service to 96% for pickups and 94% for deliveries
- Reduced drayage costs by 27% YoY
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
- Involved in Senior Leadership team where decisions were made to align with company wide goals
- Reported and presented Monthly and Quarterly Operational metrics and costs to Board of Directors
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Established performance goals for department and outlined processes for achievement that were reviewed daily
- Drove team engagement to achieve aggressive company targets.
- Supported project management team for optimal performance.
Operations Supervisor
Anixter Inc
11.2018 - 10.2020
- Lead and evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Customer and sales facing position that was very fast paced, requiring the ability to adapt to rapidly changing priorities
- Motivated and trained employees to maximize team productivity.
- Manage the work flow for my department using data, reporting and metrics to help provide Best-In-Class Service with flawless execution
- Establish strong communications with my teams, peers and managers on all levels of the business.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Senior Intermodal Dispatcher
Suteco Logistics
07.2018 - 11.2018
- Oversaw 3 driver dispatchers and 20 intermodal drivers daily to ensure all policies and procedures are being followed correctly according to company standards
- Assisting dispatchers with order entry and driver paperwork
- Working directly with customers to ensure all of their needs are met and done in timely matter, also using critical thinking to assist in any potential problems that come forth to minimize cost and delays.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Provided training and guidance to new dispatchers.
- Skilled at working independently and collaboratively in team environment
Director of Customer Service
Tiger Cool Express
11.2017 - 04.2018
- Managed customer service representative team, providing ongoing training and support to continuously improve team performance.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Served as backup for pricing team in times of need as well as quoted spot customers daily
- Implemented every order every day as well as keeping load tender queue below 10 at any given time
- Implemented better order entry processes that lead to more accuracy and lead time for Operations group
- Accepted and rejected all potential freight based on award, lane, FOQ, as well as container capacity
- Daily container inventory checks to ensure container capacity and monthly turns per container were at proper levels utilizing entire network.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Director of Operations
Tiger Cool Express
04.2017 - 11.2017
- Responsible for managing all intermodal Logistics Specialist
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Provide outstanding service specific to customer needs as well as maintaining and growing carrier relationships
- Assisted projects as member on IT enhancements group
- Identified specific system improvements and worked with developers to design, implement, and train on all new SOP’s to users
- Named "Power User" based on extensive knowledge of systems being used and ability to train others
- I accepted and rejected all potential freight based on award, lane, FOQ, as well as container capacity
- I did daily container inventory checks to ensure container capacity and monthly turns per container were at proper levels utilizing entire network.
Manager of East Coast Operations
Tiger Cool Express
02.2017 - 04.2017
- Managed all East Coast Logistics Specialist
- Planned capacity and container movement to customer commitments across nation
- Highly involved with eliminating chassis migrations when necessary.
- Assisted in planning of drayage carriers to ensure on time performance was met
Senior Logistics Specialists
Tiger Cool Express
01.2016 - 02.2017
- Assisted with management on implementing new processes and accepting or rejecting all potential freight
- Work with carriers to improve service
- Helped increase service levels from 70% to 90% range
- Worked closely with railroads on any potential service concerns and providing customer fast, accurate, and detailed service improvement in times of need.
Education
Bachelor of Science - Operations, Supply Chain Management and Logistics
University of Indianapolis
Indianapolis, IN 08.2008 - 12.2012
Skills
- Leadership
- Cost Control
- Critical Thinking
- Time Management
- Industry Best Practices
- Cost Analysis and Savings
- Project Direction
- Performance Metrics Analysis
- Budget Oversight
- Process Optimization
- Recruiting and Hiring
Timeline
Vice President of Operations
Tiger Cool Express
10.2020 - Current
Operations Supervisor
Anixter Inc
11.2018 - 10.2020
Senior Intermodal Dispatcher
Suteco Logistics
07.2018 - 11.2018
Director of Customer Service
Tiger Cool Express
11.2017 - 04.2018
Director of Operations
Tiger Cool Express
04.2017 - 11.2017
Manager of East Coast Operations
Tiger Cool Express
02.2017 - 04.2017
Senior Logistics Specialists
Tiger Cool Express
01.2016 - 02.2017
Bachelor of Science - Operations, Supply Chain Management and Logistics
University of Indianapolis
08.2008 - 12.2012
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