Justin Robinson
Chelsea,Massachusetts
Summary
Dynamic and dedicated professional with experience at Dunkin' Donuts, excelling in client relations and support. Recognized for resolving customer complaints with empathy, fostering loyalty. Skilled in maintaining a clean workspace while effectively processing transactions under pressure, demonstrating a commitment to integrity and patient communication.
Overview
4
4
years of professional experience
Work History
Customer Service Associate Cashier
Dunkin' Donuts
08.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Customer Service Cashier
Market Basket Food Stores
05.2021 - 09.2021
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Education
High School Diploma -
Chelsea High School
Chelsea, MA06-2025
Skills
- Client relations
- Client support
- Commitment to integrity
- Patient communicator
Timeline
Customer Service Associate Cashier
Dunkin' Donuts
08.2024 - Current
Customer Service Cashier
Market Basket Food Stores
05.2021 - 09.2021
High School Diploma -
Chelsea High School
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