JUSTIN RODRIGUEZ
Cooper City,FL
Summary
Resourceful Irrigation Technician known for high productivity and efficient task completion. Specialize in system installation, maintenance, and repair with adept knowledge in water conservation techniques and soil moisture sensors. Excel in problem-solving, time management, and communication skills, ensuring seamless project execution and customer satisfaction. Excellent Customer Services with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.
Overview
6
6
years of professional experience
Work History
Irrigation Technician
Above All Sprinklers
Davie, FL
10.2018 - Current
- Outbound Calls
- Processed customer orders and inquiries via phone, email and in-person communication to foster top-quality service delivery
- Completed weekly and daily invoicing and billing for customer service team
- Exhibited high energy and professionalism when dealing with clients and staff
- Issue Identification
Education
High School Diploma -
Cooper City High School
Cooper City, FL06.2017
Broward College
Davie, FlSkills
- Knowledge of Building Materials
- Safety Protocols
- Recordkeeping
- Installed irrigation systems for all types of customers, both residential and commercial
- Account and Case Management for clients acting as the main point of inquiries, troubleshooting, and service concerns
- Residential and Commercial
- Trade professional with over 5 years of experience
- Projects Inspected sprinkler heads across grounds and identified maintenance needs
- Sprinkler System Installations
- Maintenance and Repair Maintained irrigation systems, recirculators and water features in excellent condition through continuous upkeep
- Testing Devices
- Critical Thinking
- Prioritized and corrected irrigation breaks to quickly restore service
- Have had experience with dealing multiple types of customers, which has given me excellent customer service skills; have had many experiences with commercial and residential properties
- I am a Business-minded individual with extensive knowledge of different irrigation systems A persuasive Irrigation Technician promoting repair and problem solving skills
- I also have an understanding and have handled cases with customers accounts who have been with us long term helping solve the issues or fix misunderstandings of any Customer Inquiries
- Training Junior Team Members Workflow Efficiency
- Technical Documentation
- Complex Problem-Solving
- Creative Solutions service
- SpearHeaded and led teams to successful project completion
- Risk Management
- Problem Solving
- Negotiation Skills
- Verbal and Written Communication
- Mathematical calculation and reasoning
Timeline
Irrigation Technician
Above All Sprinklers
10.2018 - Current
High School Diploma -
Cooper City High School
Broward College
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