Justin Roggero
Whitehall,USA
Summary
Dynamic, results-driven professional dedicated to delivering exceptional support tailored to customer needs. Proven ability to manage concerns and resolve conflicts effectively, maximizing customer satisfaction and fostering strong relationships. Results-oriented achiever with a track record of exceeding targets in fast-paced environments, leveraging strategic thinking and hands-on experience to implement impactful solutions that enhance organizational performance. Committed to driving success through effective communication and a deep understanding of customer relations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Treasurer
Fruitland Township
11.2024 - Current
- Managed financial reporting and budgeting processes to ensure fiscal responsibility.
- Directed investment strategies to optimize fund performance and minimize risk exposure.
- Oversaw cash flow management, ensuring liquidity for operational needs and strategic initiatives.
- Developed financial policies and procedures to enhance compliance and operational efficiency.
Muskegon Axe Throwing General Manager
Muskegon Axe Throwing
01.2023 - Current
- Directed daily operations, ensuring efficiency and quality service delivery.
- Implemented staff training programs, enhancing team performance and customer engagement.
- Developed marketing strategies to increase brand visibility and attract new clientele.
- Analyzed financial reports, identifying cost-saving opportunities and improving budget management.
Bartender
Frauenthal Center
11.2022 - Current
- Crafted a diverse range of cocktails and beverages, ensuring quality and consistency.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed inventory levels, minimizing waste through efficient stock rotation practices.
- Trained new bartenders on drink preparation techniques and customer interaction protocols.
Bar Manager
DLS
05.2019 - 03.2020
- Handle escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Travel to site locations
VIP Concierge and Area Builder
Solid Ground Shelters
06.2017 - 07.2019
- Delivered personalized service to VIP clients, enhancing overall guest satisfaction and experience.
- Coordinated logistics for high-profile events, ensuring seamless execution and attention to detail.
Bartender
BBC LLC
06.2017 - 01.2019
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Checked customers' identification to confirm legal drinking age.
- Travel to site locations
Education
GED -
Reeths-Puffer High School
01-2005
No Degree -
Muskegon Community College
Muskegon, MI12-2028
Skills
- Responsible Alcohol Serving
- Verbal and Written Communication
- Legal Compliance
- Customer Service
- Conflict Resolution
- Team Leadership
- Attention to Detail
- Mixology
- Wine Knowledge
- Knowledge of Craft and Microbrew Beers and their Maintenance
Certification
- Rserving, Responsible Serving of Alcohol in Michigan
- TN ABC Card, Responsible Serving of Alcohol in Tennessee
Timeline
Treasurer
Fruitland Township
11.2024 - Current
Muskegon Axe Throwing General Manager
Muskegon Axe Throwing
01.2023 - Current
Bartender
Frauenthal Center
11.2022 - Current
Bar Manager
DLS
05.2019 - 03.2020
VIP Concierge and Area Builder
Solid Ground Shelters
06.2017 - 07.2019
Bartender
BBC LLC
06.2017 - 01.2019
GED -
Reeths-Puffer High School
No Degree -
Muskegon Community College