Justin Roldan
Lakeland,FL
Summary
I am a dynamic leader and skilled Maintenance Technician with a proven track record at Lakeland Ice Arena, excelling in preventive maintenance and team leadership. Leveraged problem-solving abilities and organizational skills to enhance equipment functionality and staff performance. I have achieved significant improvements in customer satisfaction and operational efficiency, demonstrating a strong commitment to results and quality service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I have experience in maintaining and running an entire fast paced business alone. From operating heavy equipment to running the front of house or repairing the facility i am your guy.
Overview
5
5
years of professional experience
Work History
Maintenance Technician
Lakeland Ice Arena
01.2019 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Replaced worn or broken parts on machines and equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Reported issues to property manager so effective resolutions could be put into place.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Safely and effectively handled wide range of cleaning products and solutions.
- Followed safety protocols to minimize workplace accidents.
- Enhanced facility appearance with thorough cleaning and maintenance of both interior and exterior spaces.
- Provided exceptional customer service while responding to work orders, resolving issues in a timely manner.
- Assisted in training new employees on proper techniques for completing facility maintenance tasks safely and effectively.
- Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
- Supported facility renovations by assisting with demolition, construction, and installation tasks as needed.
- Organized and maintained inventory of spare parts and equipment consumables.
- Wrote and revised maintenance procedures.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Worked holidays and weekends depending on shifting needs of project.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Operated power equipment to move materials and promote job efficiency.
- Loaded and removed debris from sites to keep areas clean and avoid safety concerns.
- Set up ladders, scaffolding, fences and temporary structures to prepare sites and protect public.
- Minimized damage to surrounding structures using precise controlled demolition tactics as needed for specific projects.
- Assisted in training new hires on company procedures, tool use, and safety protocols to maintain high-quality results across teams.
General Manager
Lakeland Ice Arena
01.2019 - Current
- Managed schedules, training, and supervised building.
- Carefully selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within work place.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Maintained facility and grounds to present positive image.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL06.2014
Skills
- Preventive Maintenance
- Problem solving ability
- Building Maintenance
- Safety awareness
- Hand and power tools
- Parts Replacement
- Equipment Installation
- Equipment Repair
- Tool management
- Hand Tools Expertise
- Drywall Repair
- Power Tools Proficiency
- Painting
- Apartment Maintenance
- Groundskeeping
- Drywalling
- Industrial Equipment
- Organizational ability
- Door hardware
- Machine lubrication
- Supply Management
- Organized nature
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Call Center Operations
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Product Knowledge
- Appointment Scheduling
- Prioritization
- Staff Training
- Data Collection
- Microsoft PowerPoint
- Live chat support
- Store maintenance
- Labor Management
- Customer Engagement
- Facility Maintenance
- Food Preparation
- Team Leadership
- Paint Sprayer Operation
- Punctual and Dependable
- Surface Preparation
- Safety understanding
- Caulking and Crack Filling
- Touch-up painting
- Power and hand tools
- Wall repair
- Creative Thinking
- Spray painting
- Customer Service
- Primer Application
- Drywall Installation
- Carpet Installation Proficiency
- Trim work
- Leveling
- Existing floor removal
- Carpet installation
- Flooring Adhesive Application
- Demolition
- Vinyl Flooring installation
- Waste Disposal
- Ceramic tile installation
- Heavy Lifting
- Hand-Eye Coordination
- Workplace Cleanliness
- Loading and unloading
- Battery Charging and Maintenance
- Forklift Operation
- General laborer
- Materials Transport
- Order picking and processing
- Team Player
- Safe driver
- Warehouse Operations
- Problem-Solving
- Palletizing
- Stock management
- Door installation
- Cabinet installation
- Building Insulation
- Site Maintenance
- Machine Operation
- Heavy Equipment Operation
- Physical Strength and Stamina
- Attention to Detail
- Demolition and Destruction
- Strategic Planning
- Staff Training and Development
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Maintenance Technician
Lakeland Ice Arena
01.2019 - Current
General Manager
Lakeland Ice Arena
01.2019 - Current
High School Diploma -
Dr. Phillips High School
Similar Profiles
Jessica BestJessica Best
Kitchen Staff Member/ Party Host at Lakeland Ice ArenaKitchen Staff Member/ Party Host at Lakeland Ice Arena
Brittany WiettingBrittany Wietting
Figure Skating Instructor at Ice Valley Center Ice ArenaFigure Skating Instructor at Ice Valley Center Ice Arena
Aubrey ValoisAubrey Valois
Ice Rink Attendant at Mountain View Ice ArenaIce Rink Attendant at Mountain View Ice Arena