Justin Roman
Summary
My work history has given me a wide range of essential professional skills. My blend of effective communication and problem-solving skills, alongside a proven track record in performance improvement, customer service, and meticulous attention to detail, positions me as a valuable asset to any team.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
NYS OPWDD
08.2021 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
Associate Trainer
Panera Bread
09.2014 - 03.2021
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Increased employee productivity by conducting targeted skill development workshops.
- Provided ongoing coaching and mentoring to trainees as they transitioned into their new roles within the organization.
- Completed training-related administrative tasks, documentation and team support.
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Demonstrated correct procedures and compliance with standards at all times.
- Conducted post-training assessments to measure success and identify areas for improvement in future sessions.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
Pharmacy Technician
Pharmscript
08.2018 - 11.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Counted, measured and compounded medications following standard procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Eagle Academy
The Bronx, NY06.2010
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Active Listening
- Relationship Building
- Team building
- Conflict Resolution
- Performance Improvement
- Multitasking
Timeline
Direct Support Professional
NYS OPWDD
08.2021 - Current
Pharmacy Technician
Pharmscript
08.2018 - 11.2019
Associate Trainer
Panera Bread
09.2014 - 03.2021
High School Diploma -
Eagle Academy
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