Justin Roque
El Paso
Summary
- Technical Support: Hardware/software troubleshooting, remote & on-site assistance, system diagnostics
- Software & Platforms: NetSuite, TIBA access control systems, time & attendance platforms
- Customer Service: Client communication, issue resolution, service ticket management
- Other: Independent field support, problem-solving, access control hardware (magnetic gates)
Overview
10
10
years of professional experience
Work History
Service Technician
Associated Time & Parking Controls
11.2021 - 12.2025
- Diagnosed and resolved hardware and software issues for time and attendance systems, TIBA programs, and magnetic gate systems
- Utilized TIBA software and magnetic gates to configure, troubleshoot, and maintain access control and parking systems
- Worked independently while traveling solo to client sites, demonstrating strong self-management and reliability
- Utilized NetSuite to log service tickets, track progress, and maintain accurate work records
- Maintained clear and professional communication with clients throughout the service process to ensure satisfaction
Installer
Signature Control Systems
10.2017 - 10.2021
- Disassembled engines and transmissions by systematically removing bolts, wires, and components using power tools and hand tools
- Drained fluids from engines, transmissions, and equipment following proper safety and environmental procedures
- Operated forklift to pick, stage, and transport inventory items based on pick lists while accurately scanning them into the system
- Utilized hand tools and power tools to efficiently strip and prepare automotive parts for recycling or refurbishment
Engine Stripper
Hollingsworth Logistics
09.2015 - 10.2017
- Disassembled engines and transmissions by systematically removing bolts, wires, and components using power tools and hand tools
- Drained fluids from engines, transmissions, and equipment following proper safety and environmental procedures
- Operated forklift to pick, stage, and transport inventory items based on pick lists while accurately scanning them into the system
- Utilized hand tools and power tools to efficiently strip and prepare automotive parts for recycling or refurbishment
Unloader
FedEx
09.2015 - 10.2017
- Operated material handling equipment to unload packages efficiently and safely.
- Inspected incoming shipments for accuracy and reported discrepancies to management.
- Collaborated with team members to optimize unloading processes and improve workflow.
- Maintained cleanliness and organization of unloading area to ensure compliance with safety standards.
Education
Associate of Technology - Information Technology
Vista College
El Paso, TX08-2015
Skills
- Diagnosed and resolved hardware and software issues for time and attendance systems, TIBA programs, and magnetic gate systems
- Utilized TIBA software and magnetic gates to configure, troubleshoot, and maintain access control and parking systems
- Worked independently while traveling solo to client sites, demonstrating strong self-management and reliability
- Utilized NetSuite to log service tickets, track progress, and maintain accurate work records
- Maintained clear and professional communication with clients throughout the service process to ensure satisfaction
Timeline
Service Technician
Associated Time & Parking Controls
11.2021 - 12.2025
Installer
Signature Control Systems
10.2017 - 10.2021
Engine Stripper
Hollingsworth Logistics
09.2015 - 10.2017
Unloader
FedEx
09.2015 - 10.2017
Associate of Technology - Information Technology
Vista College