Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Roque

El Paso

Summary

  • Technical Support: Hardware/software troubleshooting, remote & on-site assistance, system diagnostics
  • Software & Platforms: NetSuite, TIBA access control systems, time & attendance platforms
  • Customer Service: Client communication, issue resolution, service ticket management
  • Other: Independent field support, problem-solving, access control hardware (magnetic gates)

Overview

10
10
years of professional experience

Work History

Service Technician

Associated Time & Parking Controls
El Paso, TX
11.2021 - 12.2025
  • Diagnosed and resolved hardware and software issues for time and attendance systems, TIBA programs, and magnetic gate systems
  • Utilized TIBA software and magnetic gates to configure, troubleshoot, and maintain access control and parking systems
  • Worked independently while traveling solo to client sites, demonstrating strong self-management and reliability
  • Utilized NetSuite to log service tickets, track progress, and maintain accurate work records
  • Maintained clear and professional communication with clients throughout the service process to ensure satisfaction

Installer

Signature Control Systems
Columbus, OH
10.2017 - 10.2021
  • Disassembled engines and transmissions by systematically removing bolts, wires, and components using power tools and hand tools
  • Drained fluids from engines, transmissions, and equipment following proper safety and environmental procedures
  • Operated forklift to pick, stage, and transport inventory items based on pick lists while accurately scanning them into the system
  • Utilized hand tools and power tools to efficiently strip and prepare automotive parts for recycling or refurbishment

Engine Stripper

Hollingsworth Logistics
Columbus, OH
09.2015 - 10.2017
  • Disassembled engines and transmissions by systematically removing bolts, wires, and components using power tools and hand tools
  • Drained fluids from engines, transmissions, and equipment following proper safety and environmental procedures
  • Operated forklift to pick, stage, and transport inventory items based on pick lists while accurately scanning them into the system
  • Utilized hand tools and power tools to efficiently strip and prepare automotive parts for recycling or refurbishment

Unloader

FedEx
Columbus, OH
09.2015 - 10.2017
  • Operated material handling equipment to unload packages efficiently and safely.
  • Inspected incoming shipments for accuracy and reported discrepancies to management.
  • Collaborated with team members to optimize unloading processes and improve workflow.
  • Maintained cleanliness and organization of unloading area to ensure compliance with safety standards.

Education

Associate of Technology - Information Technology

Vista College
El Paso, TX
08-2015

Skills

  • Diagnosed and resolved hardware and software issues for time and attendance systems, TIBA programs, and magnetic gate systems
  • Utilized TIBA software and magnetic gates to configure, troubleshoot, and maintain access control and parking systems
  • Worked independently while traveling solo to client sites, demonstrating strong self-management and reliability
  • Utilized NetSuite to log service tickets, track progress, and maintain accurate work records
  • Maintained clear and professional communication with clients throughout the service process to ensure satisfaction

Timeline

Service Technician

Associated Time & Parking Controls
11.2021 - 12.2025

Installer

Signature Control Systems
10.2017 - 10.2021

Engine Stripper

Hollingsworth Logistics
09.2015 - 10.2017

Unloader

FedEx
09.2015 - 10.2017

Associate of Technology - Information Technology

Vista College