Justin Rosa
Littleton,CO
Summary
Adept at diagnosing and troubleshooting faults, I enhanced customer satisfaction and repeat business at Pro Serv Colorado by mentoring junior technicians and effectively managing repair costs. My expertise spans from refrigeration systems to finish carpentry, underpinned by a strong work ethic and exceptional problem-solving abilities. Reliable professional with 6 + years of experience handling mechanical needs. Knowledgeable, dedicated and offering superior skills in Appliance Repair, Construction/Carpentry and Assembly/Quality Assurance .
Overview
14
14
years of professional experience
Work History
Handy Man
Self Employed
Denver Co
10.2023 - Current
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
- Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
- Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns.
Appliance Repair Technician
Pro Serv Colorado
Denver, CO
02.2021 - 09.2023
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Complete Warranty (Home or Manufacturer) for all major home appliances.
- Complete Recalls for major appliances and suggested fixing over replacing appliance.
- Determine if warranty will cover repair and what portion customer may need to pay.
Sales Consultant/Project Manager, Construction
NexGen Construction
Denver, CO
05.2016 - 03.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Negotiate and handle Property Insurance Claims with Insurance Providers to insure the project is profitable and done in a timely manner.
- Order materials and schedule crews per agreement with customer.
- Plan and host charitable events that included events at Rockies, Broncos and Nuggests games. Host golf tournaments for charitable donations for Wounded Soldier Project.
Carpenter Apprentice
Julien Construction
Santa Cruz, CA
08.2013 - 08.2016
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
- General Construction that included demo, concrete forms, carpentry, plumbing, fine wood milling, custom stairs and cabinets, Installation of doors, windows, tile, and soldier or assemble plumbing fixtures.
- Worked under the owner of the company who is a true craftsman. The quality of work that was done was very high end. Forever grateful to have been able to work under Mike and learn the skills and work ethic that have been very valuable in life.
Assembly and Quality Assurance Technician
Dakota Ultrasonics
Scotts Valley, CA
04.2010 - 07.2013
- Inspect incoming components, PCB's and materials to ensure proper quality prior to manufacturer assembly of Non-Destructive Testing Equipment used primarily in Aerospace, Gas & Oil., Energy, and Agriculture.
- Stock Stockroom and update quantities in stock after all components passed quality check.
- Assembly and programming of Non-Destructive Testing Gauges and Ultrasonic Transducers per customers order.
- Ensure Control Board (PCBs) were adjusted and programmed for correct model.
- Fill orders from scratch materials and test the units to ensure w/accepted range of accuracy.
- Package and label the product in its final case/presentation box for shipping.
Chimney Technician
Dan's Chimney Service
Felton, CA
01.2010 - 03.2012
- Established strong relationships with clients, leading to repeat business and referrals for new customers.
- Performed timely repairs on damaged flue liners to prevent hazardous situations such as carbon monoxide leaks or house fires.
- Educated homeowners on proper chimney care and safety practices, promoting safer home environments.
- Enhanced customer satisfaction by providing professional chimney cleaning and maintenance services.
- Assisted in the installation of new chimneys, ensuring proper functionality from day one for homeowner satisfaction.
- Advised clients on preventative measures to extend the lifespan of their chimneys and reduce the need for costly repairs in the future.
- Conducted comprehensive assessments of chimney structures, recommending appropriate repairs or upgrades as needed.
- Reduced fire risk with diligent removal of creosote buildup in chimneys.
Education
High School Diploma -
San Lorenzo Valley High School
Felton, CA06.2012
Skills
- Multimeter usage
- Diagnosing problems
- Refrigeration Systems
- Troubleshooting faults
- Repairing units
- Repair Cost Estimation
- Soldering skills
- Appliance Diagnostics
- Flooring Installation
- Concrete Forming
- Window and Door Installation
- Finish Carpentry
- Tile Installation
- Cabinet making
- Framing
- General carpentry
Timeline
Handy Man
Self Employed
10.2023 - Current
Appliance Repair Technician
Pro Serv Colorado
02.2021 - 09.2023
Sales Consultant/Project Manager, Construction
NexGen Construction
05.2016 - 03.2020
Carpenter Apprentice
Julien Construction
08.2013 - 08.2016
Assembly and Quality Assurance Technician
Dakota Ultrasonics
04.2010 - 07.2013
Chimney Technician
Dan's Chimney Service
01.2010 - 03.2012
High School Diploma -
San Lorenzo Valley High School