Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Justin Ross

Horn Lake,MS
Justin Ross

Summary

With over 20 years of experience in project estimation, management, and vendor oversight, I have a proven track record of driving successful outcomes in industrial management and construction. My expertise spans various projects, ensuring high levels of customer satisfaction through effective communication and strategic planning. Currently seeking a career opportunity to leverage my extensive skill set in a dynamic environment with significant growth potential. My ultimate goal is to contribute to an innovative organization, enhancing operational efficiency and consistently delivering exceptional results.

Seasoned Commercial Services Manager with solid background in overseeing and improving commercial operations. Possess strong leadership skills and expertise in strategic planning, contract negotiation, team management, customer relationship building, and financial analysis. Demonstrated success in fostering business growth through proactive approaches to operational efficiency and client satisfaction. Significant contributor to previous organizations' bottom-line growth due to effective cost control measures.

Overview

21
years of professional experience
1
Certification

Work History

Baker Roofing Company

Commercial Services Manager
10.2024 - Current

Job overview


  • Increased client satisfaction by implementing efficient commercial services strategies.
  • Handled conflict resolution between team members professionally, maintaining an inclusive working environment.
  • Led contract negotiations, securing favorable terms for the company and its clients.
  • Spearheaded initiatives that resulted in improved process efficiency across the department.
  • Managed risk effectively by conducting thorough due diligence on all prospective clients.
  • Developed pricing strategies that aligned with corporate goals while remaining competitive in the marketplace.
  • Leveraged extensive knowledge of industry regulations when advising clients on best practices.

Carrolls Roofing and Construction,LLC.

Senior Project Estimator
04.2024 - 10.2024

Job overview

  • Managed multiple accounts on a daily basis as well as creating estimates for potential customers as well as existing customers
  • Achieved over 22- million dollars in new customer quotes in my tenure
  • Managed multiple employees and created a process that achieved 25 percent growth
  • Read blueprints, specs, building codes from local and out of town contractors and provide project planning and estimate total cost for the project
  • Achieved 33 percent increase in profit margins with updated processes I created
  • Coordinated multiple projects from start to finish while creating estimates for potential and
  • Negotiated with military, state and federal government agencies on new projects
  • Built relationships through communication with vendors on pricing and product availability.
  • Advised clients on various design options while considering cost implications, helping them make informed decisions about project scope and budget.
  • Contributed to company-wide process improvements by sharing insights and best practices gleaned from years of experience as a Senior Estimator.
  • Maintained excellent communication throughout each project lifecycle, addressing any concerns or changes swiftly to minimize delays or budget overruns.
  • Established strong relationships with key industry partners, resulting in reliable partnerships and favorable terms on bids.
  • Reduced material waste on projects by optimizing resource allocation through precise estimating techniques.
  • Developed cost-effective solutions for clients, resulting in increased satisfaction and repeat business.
  • Conducted thorough site visits prior to drafting estimates, ensuring accurate assessments of project requirements and potential challenges.

Great Lakes Petroleum

Regional Manager
09.2022 - 04.2024

Job overview

  • Visit over 125-150 existing customers and prospects on a weekly basis
  • Grew my territory by 110% the first year and accrued the company over 3.8 million dollars in profit
  • Managed over 75 customers in a daily basis covering Tennessee and Mississippi
  • Negotiated a plan to save the company over 500,000 dollars in the reps replacing item in the field
  • Find new business in designed territory using social media, cold calling, phone and internet
  • Manage customers A/R on a bi-weekly basis while maintaining an 85% rate of customers not going past 45 days
  • Manage spreadsheets of existing and new inventory in my market
  • Ordering new tanks and technology for existing and new customers as well as scheduling installs
  • Develop new and existing relationships with customers to gain their trust and business
  • Handle any issues or mistakes made by my team or myself in a professional manner as well fix any issues to achieve customer satisfaction.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.

Adams Homes LLC

Senior Project Manager
07.2020 - 07.2022

Job overview

  • Managing 20-30 contractors on multiple projects going on at the same time
  • Ordering material from multiple vendors on a daily basis
  • Managing 21-24 new builds each day while managing 20+ contractors
  • Building homes for customers in a timely manner
  • Making sure all projects and jobs are done correctly
  • Signing off on contractors and vendors invoices weekly to pay for the jobs completed and materials ordered
  • Scheduling multiple inspections such as Framing, Plumbing and Gas
  • Scheduling the installs of roofs, power, gas, sod, drywall, paint and all other needed to complete the home
  • Read blueprints and supply the subcontractors with valid information.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
  • Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.

Beacon Roofing Products

Regional Commercial Manager
08.2014 - 07.2020

Job overview

  • Outside roofing supply sales in North Mississippi, West Tennessee and Eastern Arkansas
  • Managed 75 customers on a weekly basis while growing year to year by 103%
  • Grew the company revenue in 2018 with a total profit being 2.6 million
  • Order, purchase, and deliver materials to customers on a daily basis
  • Generate sales from new prospects
  • Maintain and introduce new products to existing and potential customers
  • Exceed monthly and yearly budget from previous year
  • Provide customer with cost savings
  • Assist customers with knowledge of products and supplies offered by company and vendors.
  • Expanded market share through the identification of new business opportunities and the negotiation of favorable contracts.
  • Consistently exceeded regional revenue targets through diligent pipeline management coupled with expert client relationship nurturing.
  • Streamlined processes for increased efficiency, leading to higher profit margins and improved budget management.
  • Developed comprehensive sales plans that targeted specific industries or sectors, maximizing revenue potential from each segment.
  • Conducted market research to identify trends, competition, and growth opportunities, informing better decision-making in sales strategies.
  • Managed a diverse portfolio of clients, ensuring high levels of satisfaction and loyalty through personalized account management.
  • Successfully resolved escalated client concerns without compromising brand reputation while ensuring high levels of client retention.
  • Championed initiatives aimed at heightened brand awareness within the region translating into an increase in lead generation endeavors.
  • Improved forecasting accuracy by utilizing data-driven insights and implementing advanced analytic tools for tracking performance metrics.

Quality Roofing & Contracting

Sales Manager
04.2004 - 08.2014

Job overview

  • Perform daily inside and outside sales while conducting day to day operations of the store
  • Managed 6-10 sales executives on a daily basis while as a team we grew year to year sales by 85% the first 2 years
  • Trained each sales executive and provided a culture within the company that met or exceeded expectations
  • Interact with customers one-on-one on a daily basis
  • Process vendor purchase orders when necessary
  • Maintain store inventory utilizing computerized inventory systems
  • Develop specific sales strategies to fit customer’s needs
  • Develop sales plans and execute plans to grow sales representatives and growth profit in the company
  • Support, train and mentor 10-15 sales executives on a daily basis
  • Conduct weekly sales meetings with my team
  • Hit monthly and yearly sale goals while growing 15-22 percent over year to year.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Administered budget planning, prediction tasks, and financial documentation processes for precise tracking of organizational objectives.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Education

Northwest Community College
Southaven, MS

Bachelor's Degree from Business Management
05.2010

University Overview

University of Memphis
Memphis, TN

Associate degree from Business Administration
05.2002

University Overview

Skills

  • Project management
  • Team leadership
  • Sales forecasting
  • Operations management
  • Staff training and development
  • Multitasking Abilities
  • Active listening

Certification

Executive Sales Management and Operations

Sales Team Leading

Timeline

Commercial Services Manager
Baker Roofing Company
10.2024 - Current
Senior Project Estimator
Carrolls Roofing and Construction,LLC.
04.2024 - 10.2024
Regional Manager
Great Lakes Petroleum
09.2022 - 04.2024
Senior Project Manager
Adams Homes LLC
07.2020 - 07.2022
Regional Commercial Manager
Beacon Roofing Products
08.2014 - 07.2020
Sales Manager
Quality Roofing & Contracting
04.2004 - 08.2014
Northwest Community College
Bachelor's Degree from Business Management
University of Memphis
Associate degree from Business Administration

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Justin Ross