Justin Ross
CLAYTON,NC
Summary
Dynamic small business owner with a proven track record at Just Flooring, excelling in customer relations and relationship building. Enhanced operational efficiency through strategic inventory management and staff training, achieving significant financial growth. Skilled in verbal communication and adept at fostering client satisfaction, resulting in increased repeat business and referrals.
Overview
13
13
years of professional experience
Work History
Owner
Just Flooring
12.2024 - Current
- Managed daily operations, ensuring efficient workflow in flooring installation and customer service.
- Developed vendor relationships to source quality materials for flooring projects.
- Trained staff on safety protocols and best practices in flooring installation techniques.
- Implemented inventory management systems to track supplies and reduce waste.
- Coordinated project timelines with clients, ensuring timely completion of installations.
- Oversaw financial transactions, maintaining accurate records of sales and expenses.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Conducted market research to identify trends and adapt service offerings accordingly.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Field Manager
The Home Center
12.2019 - 12.2024
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance performance and productivity.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Coordinated scheduling and logistics for on-site projects, optimizing resource allocation.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
Warehouse Manager
Real Floors
06.2016 - 12.2019
- Oversaw daily operations, ensuring efficient workflow and optimal inventory management.
- Implemented process improvements that enhanced productivity and reduced operational costs.
- Trained and mentored warehouse staff, fostering a culture of safety and teamwork.
- Coordinated logistics for inbound and outbound shipments, optimizing transportation schedules.
- Analyzed inventory levels to forecast needs and prevent stock shortages or overages.
- Managed warehouse budget, controlling expenses while improving resource allocation efficiency.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Warehouse Manager
Atlanta Flooring Design Centers
10.2014 - 06.2016
- Oversaw inventory management processes to ensure accurate stock levels and efficient order fulfillment.
- Implemented safety protocols to enhance workplace safety and reduce accident rates.
- Led team training sessions on equipment operation, improving overall workforce competency.
- Streamlined warehouse layout for optimal space utilization and workflow efficiency.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
- Maintained compliance with all regulatory requirements, conducting regular audits and adjustments as needed to meet changing standards.
Rebar Shop Manager
Carolina Form and Shoring Supply
04.2013 - 10.2016
- Oversaw daily operations, ensuring adherence to safety standards and operational protocols.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Trained and mentored new staff on equipment usage and workflow procedures.
- Streamlined order fulfillment processes, reducing turnaround times and improving customer satisfaction.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Analyzed workflow data to identify areas for improvement and implement strategic changes.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Education
High School Diploma -
South Johnston High School
Four Oaks, NC06-2007
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
Just Flooring
12.2024 - Current
Field Manager
The Home Center
12.2019 - 12.2024
Warehouse Manager
Real Floors
06.2016 - 12.2019
Warehouse Manager
Atlanta Flooring Design Centers
10.2014 - 06.2016
Rebar Shop Manager
Carolina Form and Shoring Supply
04.2013 - 10.2016
High School Diploma -
South Johnston High School