Justin Ross
Browns Mills,NJ
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Coordinator
USAF AMC 87 FSS, McGuire Afb
02.2023 - Current
- Led training, onboarding, and program's operations for 50+ staff members across program's facility, improving performance consistency by 30%.
- Personally trained and coached 25-40 new hires per year , reducing onboarding time and early-stage errors by 25-35%.
- Designed and executed 30+ training programs, safety drills and operational workshops annually, increasing compliance and emergency readiness 50%.
- Scoped and executed multi-program budget through compliance and initiatives using government-funded budget and resources across facility, while improving supply utilization by 20-25%.
- Created and tracked 300+ monthly operational records (attendance, incidents, behavioral reports and budget documentation), cutting reporting errors by 40%.
- Addressed and maintained full oversight of operational, behavioral, and staffing issues in alignment with center's policies and safety regulations while communicating to Programs Director.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Operations Manager
Quality Inn
06.2019 - 07.2022
- Held full on-site operational authority for a 100+ unit hospitality facility, overseeing revenue control, compliance, safety. staffing, and service continuity during unsupervised shifts.
- Directed end-to-end revenue operations generating $15,000-$25,000 per shift, including deposit authorization, contract billing, financial controls, and access governance.
- Served as a primary liaison to third party agencies, military travel offices, and corporate booking partners, validating eligibility, financial clearance, and continues occupancy.
- Executed daily and overnight financial audits across 100+ active accounts, producing accurate revenue and compliance reports for ownership.
- Designed, implemented , and enforced operational policies governing payment thresholds, late-balance controls, unit transfers, and access protocols to minimize financial exposure.
- Led workforce performance and quality control, training staff, correcting errors, and maintaining high standards of service delivery and regulatory adherence.
- Managed real-time staffing, scheduling and coverage while resolving high-volume customer escalations and maintaining uninterrupted site operations.
- Represented the property in external business development and partnership outreach, supporting contract growth, group bookings and long-term occupancy strategy.
Education
Science of Business Administration, Project Management Course
Ocean County Community College
Ocean, NJ01.2025
Skills
- Operations Leadership
- Microsoft Excel & Office Suite
- Financial Reporting & Revenue Management
- Contract & Compliance Management
- Staff Training and Workforce Scheduling
- Stakeholder & Customer Relations
- Business Development & Brand Promotion
- Process Optimization
- External Partnerships & Government Liaison
Certification
- Digital Marketing Certification
- Project Management Coursework - PMP (Planning, Scheduling, Risk & Stakeholder Management)
- Microsoft Excel & Office Applications - Business Reporting, Tracking & Documentation
LANGUAGES
English
Timeline
Operations Coordinator
USAF AMC 87 FSS, McGuire Afb
02.2023 - Current
Operations Manager
Quality Inn
06.2019 - 07.2022
Science of Business Administration, Project Management Course
Ocean County Community College
AWARDS
- Dean's List - Ocean County College
- Operational Leadership Recognition
- Service Excellence Regonition