Justin Roth
Boise,ID
Summary
As a proven dynamic account manager and client relationship professional, being awarded Top Performer in 2015, 2016 and 2018, I have over 25 years of combined account management, sales, customer service and training experience. In my most recent account management roles, I’ve acted as a consultant with organizational leadership, brokers, and clients to help strategize to provide the best client experience possible, helping ensure that their operational plans are successfully implemented. My work experience has also allowed me to successfully manage new product integration; servicing accounts at both high and granular levels and provide real financial savings internally and externally by providing the right options at the right time for clients.
Overview
12
12
years of professional experience
Work History
Account Fleet Coordinator
Enterprise Fleet Management
2023.02 - Current
- Cater to book of business comprised of over 20 accounts for their daily operational fleet needs, concerns, and questions, working to ensure that their fleet is continuously efficient and operating at maximum capacity
- Recommend company products that will help clients serve their fleet to the fullest
- Work with the other account management team members to complete successful renewals of client lease agreements, including proofreading contracts and obtaining signed final contracts
- Scheduled and facilitate meetings with various clients and internal departments to help ensure best operational practices are in place to support top clients, meeting and exceeding their expectations
- Help negotiated financial terms on various lease agreements, vehicle quotes, and product quotes.
Account Management Specialist II
Blue Cross of Idaho
2020.06 - 2022.09
- Catered to Major and National Accounts daily operational needs, concerns, and questions, working to ensure that benefits are implemented correctly for clients
- Recommended company products that will help clients serve their membership to the fullest
- Assisted in annual reviews, both the creating of PowerPoint presentations and in the actual meeting presentation
- Worked with the other account management team members to complete successful renewals of client benefits, including proofreading contracts and obtaining signed final contracts
- Created and analyzed various data reports to help self-funded groups make informed decisions on their health plan spending and find savings while providing optimal benefit experiences for their members
- Scheduled and facilitate meetings with various clients and internal departments to help ensure best operational practices are in place to support top clients, meeting and exceeding their expectations..
Customer Service Senior/QHP Retention Team Lead
Blue Cross Of Idaho
2014.11 - 2020.05
- Collaborated and communicated cross-functionally to resolve customer inquiries, supporting employees by educating on the use of resources found within internal documents
- Handled member and provider escalations by providing excellent service recovery
- Answered questions regarding healthcare coverage, claim status, benefit limits/requirements, and billing questions with members calling in about their health insurance, consulting on best medical/dental coverage products
- Assisted lead trainer during classroom instruction of New Hire Customer Advocate Trainees, providing New Hire Assistance to Customer Advocate Trainees by answering questions, troubleshooting, and guiding through internal databases
- Facilitated and organized additional Q&A, coaching and training sessions for New Hires, acting as liaison between leadership and the Training Department for New Hire Training classes
- Developed policies and procedures with Senior Management for QHP Retention Team.
Customer Service Representative IV
Bodybuilding
2011.09 - 2014.11
- Provided excellent customer service and sales support
- Developed appreciation marketing program within customer support department that included sending custom greeting cards to clients, partners and vendors
- Answered inbound calls and e-mails from customers placing orders and resolving billing and shipping issues
- Assisted customers in choosing correct supplements, work out plans and diet plans.
Education
Associates - Theology
Impact Bible School
Nampa, ID06.2009
High School Diploma -
Meridian High School
Meridian, ID06.1998
Skills
- National Account Management
- Conflict Resolution Techniques
- Sales Expertise
- Sales Presentation
- Verbal and Written Communication
- Product and Service Management
- Business Development and Planning
- Quality Improvement Strategy
Timeline
Account Fleet Coordinator
Enterprise Fleet Management
2023.02 - Current
Account Management Specialist II
Blue Cross of Idaho
2020.06 - 2022.09
Customer Service Senior/QHP Retention Team Lead
Blue Cross Of Idaho
2014.11 - 2020.05
Customer Service Representative IV
Bodybuilding
2011.09 - 2014.11
Associates - Theology
Impact Bible School
High School Diploma -
Meridian High School
Similar Profiles
Fynn LorFynn Lor
Account Executive at Enterprise Fleet ManagementAccount Executive at Enterprise Fleet Management
David GuthaimDavid Guthaim
Sr. Account Executive /Fleet Management Consultant at Enterprise Fleet ManagementSr. Account Executive /Fleet Management Consultant at Enterprise Fleet Management
Meredith SeamanMeredith Seaman
Client Strategy Manager at Enterprise Fleet ManagementClient Strategy Manager at Enterprise Fleet Management