Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Rowland

Orlando,FL

Summary

Meticulous and driven self-starting professional with an extensive history in customer service, loan processing and sales. Skilled at maintaining client relationships while handling immense responsibilities, and proven to be successful at/surpass production metrics and quota. Able to multitask in a fast-paced environment and provide quality assistance to clients, while protecting the credibility of organizations and abiding by all regulations and laws. Excellent communicator with an emphasized ability to perform exceptionally in teams and individually. Hardworking and passionate individual that has a strong eye for detail and possesses a largely proactive nature, while proving to be a highly influential decision maker.

Overview

11
11
years of professional experience

Work History

Inside Sales Representative (Part Time)

Beyond Finance
08.2023 - Current
  • Perform sales by utilizing consultative sales scripting and rebuttal techniques
  • Manage personal lead pipeline to maximize efficiency and productivity
  • Diligently update all lead file notes, phases and statuses in the CRM (Salesforce)
  • Develop and maintain comprehensive understanding of products, services and competitors to enhance sales presentations

Senior Mortgage Loan Processor

Digital Risk Mortgage Services
02.2021 - Current
  • Work closely with team leads and managing leadership to ensure loan cycle times are being met
  • Top producer in organization's unit for the year of 2022: consistently exceeded quota at 120%+
  • Maintain accurate records of loan activities, documents and client interactions in CRM system
  • Communicate expectations, requirements, and program details with clients while simultaneously building relationships to promote long term business growth
  • Maintain daily workflow prioritization to ensure constant pipeline of 40-50+ loans meet all underwriting requirements and closing dates


  • Order all required verifications, documentation and subsequent follow-ups to ensure all timeframes and compliance requirements are being met
  • Handle any conditions sent from underwriting departments in order to bridge the gap between processors and underwriters

After School Teacher

The Master's Academy
01.2018 - 03.2020
  • Implemented and planned daily recreational activities for students for 40+ students daily
  • Observed and monitored children's activities to promote a healthy, safe environment
  • Prepared after-school enrichment activities for children to encourage participation
  • Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts

Associate / PIC

Jimmy John's Sandwiches
04.2017 - 03.2020
  • Greeted customers, took orders and made fast, accurate and consistent sandwiches
  • Maintained cleanliness and sanitation of the restaurant
  • Maintained an upbeat, positive attitude in a busy, customer-focused environment
  • Led and directed team members on effective methods, operations, and procedures of restaurant

Lead Lifeguard

Loews Cabana Bay Beach Resort
02.2016 - 04.2017
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
  • Trained and managed a team of lifeguards on pool safety and risk management protocols
  • Ensured cleanliness of resort and audited/inspected the safety and maintenance of equipment

Customer Service Associate

Winn-Dixie
06.2013 - 02.2016
  • Assisted customers and handled all cash and credit transaction
  • Researched and rapidly resolved conflicts to aid in customer retention
  • Assisted upper-level management in day-to-day operations: transaction returns, theft cases and being cross-trained in multiple departments
  • Trained new employees on a consistent basis and assisted with their professional development

Education

Bachelor of Science - Entertainment Management

UCF - Rosen College of Hospitality Management
Orlando, FL
05.2020

Skills

  • CRM
  • Relationship Building
  • Time Management
  • Outstanding quota-driven results
  • Pipeline Management
  • Crucial Problem Solving
  • Data Entry and Maintenance
  • Microsoft Office

Timeline

Inside Sales Representative (Part Time)

Beyond Finance
08.2023 - Current

Senior Mortgage Loan Processor

Digital Risk Mortgage Services
02.2021 - Current

After School Teacher

The Master's Academy
01.2018 - 03.2020

Associate / PIC

Jimmy John's Sandwiches
04.2017 - 03.2020

Lead Lifeguard

Loews Cabana Bay Beach Resort
02.2016 - 04.2017

Customer Service Associate

Winn-Dixie
06.2013 - 02.2016

Bachelor of Science - Entertainment Management

UCF - Rosen College of Hospitality Management

Similar Profiles

CREATE PROFILE
Justin Rowland