Justin Rowland
Orlando,FL
Summary
Diligent professional offering 10-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.
Overview
4
4
years of professional experience
Work History
Personal Banker 2
R Bank
Round Rock, TX
10.2023 - Current
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Maintained and built strong client relationships through quality, personalized interactions.
Branch Counselor
Farmers Insurance Federal Credit Union
Round Rock, TX
10.2022 - 10.2023
- Promoted finance products to customers and sales force to increase penetration.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
- Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
Personal Banker 1
UMB Bank
Kansas City, KS
06.2020 - 09.2022
- Made deposits and withdrawals, collected payments and processed cash orders.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Created strategic financial solutions to suit individualized client needs.
Education
High School Diploma - Pharmacy Technician
Sandalwood High School
Jacksonville, FL06.2009
Trade - Certified Nurse Assistant
Gary Job Corps
San Marcos, TX2010
Skills
- Leadership development
- Employee management
- Conflict resolution techniques
- Proven customer satisfaction
- Skilled Multi-task
- Marketing savvy
- Deadline oriented
- Meticulous attention to detail
Timeline
Personal Banker 2
R Bank
10.2023 - Current
Branch Counselor
Farmers Insurance Federal Credit Union
10.2022 - 10.2023
Personal Banker 1
UMB Bank
06.2020 - 09.2022
High School Diploma - Pharmacy Technician
Sandalwood High School
Trade - Certified Nurse Assistant
Gary Job Corps
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