Justin Rubin
Royal Oak,MI
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
6
6
years of professional experience
Work History
Department Supervisor
The Home Depot Store 2706
08.2022 - 08.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Managed team of 15 employees, delegated tasks and held each employee accountable for completing assignments.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Customer Service Lead
The Home Depot Store 2706
07.2021 - 08.2022
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted customers and listened closely to problems described to determine solutions.
- Responded to customer calls and emails to answer questions about products and services.
Millwork Sales Specialist
The Home Depot Store 2706
09.2017 - 09.2020
- Moved bulk customer orders with safe operation of forklifts.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
- Assisted customers in determining best-fit products and located desired items in lumber yard.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Clawson High School
Clawson, MI05.2014
Certification - Culinary Arts
Oakland Technical Center Southeast
Royal Oak, MI05.2014
Skills
- POS Systems Operations
- Stock Management
- Leadership Skills
- Time Management
- Inventory Management
- Customer Service
- Customer Relations
- Sales Strategies
- Workplace Safety
- Decision Making
Timeline
Department Supervisor
The Home Depot Store 2706
08.2022 - 08.2023
Customer Service Lead
The Home Depot Store 2706
07.2021 - 08.2022
Millwork Sales Specialist
The Home Depot Store 2706
09.2017 - 09.2020
High School Diploma -
Clawson High School
Certification - Culinary Arts
Oakland Technical Center Southeast