Justin Ruiz
Ocala
Summary
Professional intake specialist with significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Intake Specialist
ServiceSource
04.2024 - Current
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
Referral Coordinator
Advanced Urology Institute
03.2023 - 04.2024
- Scheduled appointments with specialists on behalf of clients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
Receiving Coordinator
Universal Technical Institute Inc
12.2020 - 03.2022
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Handled client correspondence and tracked records to foster office efficiency.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Handled day-to-day shipping and receiving overseeing more than 40 packages per day
Office Administrative Assistant
Ocala Vet Center
07.2020 - 12.2020
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Enhanced office productivity by handling high volume of callers per day.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
Service Advisor
Peacock Ford
03.2019 - 04.2020
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Developed estimates by costing materials, supplies and labor.
- Handled over 45 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Automotive Inventory Technician
Copart
10.2016 - 03.2019
- Completed vehicle inspection inventories on required vehicles.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Coordinated, collected and maintained vendor and organizational records.
- Performed data entry and completed proper paperwork.
Unit Supply Specialist (92Y)
United States Army
05.2006 - 10.2016
- Maintained 100% accountability of all assigned equipment worth more than $150,000,000
- Ensured personnel received training necessary for personal and professional development
- Maintained automated system for tracking group supplies and equipment.
- Entered and completed entries of commodity movements data in system and monitored commodity contract application, review and follow up.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information
Education
High School Diploma -
Belleview High School
05.2006
Skills
- Problem Solving
- Information Ordering and Categorizing
- Contents Verification
- Document Preparation
- Appointment Coordination
- Strong Organizational Skills
- Meticulous Attention to Detail
- Professional and Courteous
- Verbal and Written Communication
- Document and File Management
- Microsoft Office Suite
- Supply Inventory Control
Certification
- Certified Forklift Driver, Universal Technical Institute - Dec 2020 to Dec 2023
Timeline
Intake Specialist
ServiceSource
04.2024 - Current
Referral Coordinator
Advanced Urology Institute
03.2023 - 04.2024
Receiving Coordinator
Universal Technical Institute Inc
12.2020 - 03.2022
Office Administrative Assistant
Ocala Vet Center
07.2020 - 12.2020
Service Advisor
Peacock Ford
03.2019 - 04.2020
Automotive Inventory Technician
Copart
10.2016 - 03.2019
Unit Supply Specialist (92Y)
United States Army
05.2006 - 10.2016
High School Diploma -
Belleview High School
Similar Profiles
Kalynn BrackettKalynn Brackett
Direct Support Professional at ServiceSourceDirect Support Professional at ServiceSource
Rosenda GeorgeRosenda George
Disabled Service Transporter at ServiceSourceDisabled Service Transporter at ServiceSource
Joshua TaylorJoshua Taylor
Dining Facility Attendant at ServiceSourceDining Facility Attendant at ServiceSource