Justin Rushen
St Louis,MO
Summary
Retail Management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
15
15
years of professional experience
Work History
Store Manager
EXPRESS
08.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Boosted overall store sales 30% by implementing innovative marketing strategies and exceptional customer service standards.
STORE MANAGER
STARBUCKS
04.2023 - 04.2024
- Managing a team of 18 Partners and 7 Managers
- Oversee and manage development, training, recruitment, and succession planning
- Developing 2 Baristas into Managers through providing additional responsibilities and side by side development
- Regularly analyze and follow up on sales and profit & loss KPI's to ensure we are exceeding and taking actions to ensure we are profitable
- Manage team performance with regular follow-up to celebrate successes or to create action plans to improve performance
- Ensuring accurate ordering and inventory to support our business needs based on customer sales trends
- Communicate business performance regularly & clearly to the store team and action expectations
- Being a good neighbor to the community I operate in to show a connection to the community
- Hiring and recruiting a productive staff
- Planning, preparing, and executing profitable product launch events
- Merchandising the sales floor and managing the stock levels to ensure we have the stock the customers want available
- Conducting monthly department meetings
- Leading interactive routine and product trainings
- Managing Loss Prevention KPI's and follow-up
CUSTOMER ENGAGEMENT MANAGER
IKEA
01.2019 - 01.2023
- Managing a team of 2 specialist in the areas of In-Store Communication, Co-worker Recognition, External Communication, Community Outreach, Marketing, Customer Intelligence, Public Relations, and IKEA Family, the Co-worker Ambassador program, securing community engagement through working with non-profits, local schools, organized co-workers handing out food to those experiencing food insecurity, and having a presence at our Chamber of Commerce meetings
- Working with our new CEX to improve customer participation with our Workshops, and increasing the amount of workshops offered to increase visitation and customer engagement
SENIOR CUSTOMER SERVICE MANAGER
IKEA
01.2017 - 01.2019
- Managing a team of 80 co-workers, 8 Leaders, and 1 manager in the areas of Returns & Exchanges, Resolutions, Home Delivery, Furniture Pick-up, Loading Assistance, Cashiers, and the Cash Reconciliation process
- Developed 3 of my 8 leaders in to salaried management roles through in the moment coaching, personal development plans, and regular follow up
- Additionally, managing the service level & performance of our external service providers for Home Delivery/Assembly Services & Kitchen Installation Services
- Driving increases in selling in-store services by increasing co-worker knowledge and competence, goal setting, and setting achievement expectations
- Ensuring my department is fast and efficient for our customers and cost effective for the store by cross training the co-workers to flex to all areas in the department
- Analyzing customer escalations, feedback given in the store, and feedback from IKEA Customer Support Center to identify opportunities for improvement
- Acting on customer feedback in order to secure repeat visitation and make continuous improvements to our customer service and service product offers
- Empowering co-workers through knowledge, confidence, trust, authority, motivation and consistent feedback so they are always ready to support customers in the best way possible
- Received Highest iPulse score & Manager Of The Tertial in FY' 17
AFTER SALES MANAGER
IKEA
01.2015 - 01.2017
AFTER SALES MANAGER
IKEA
01.2012 - 01.2015
AFTER SALES MANAGER
IKEA
01.2010 - 01.2012
Skills
- Goal setting and tracking
- Developing the business
- Delivering results
- P&L responsibility
- Improving service level
- Event Planning
- Hiring
- Recruiting
- Retention
- Succession Planning
- Co-worker Training and Development
- Retail Marketing
Timeline
Store Manager
EXPRESS
08.2024 - Current
STORE MANAGER
STARBUCKS
04.2023 - 04.2024
CUSTOMER ENGAGEMENT MANAGER
IKEA
01.2019 - 01.2023
SENIOR CUSTOMER SERVICE MANAGER
IKEA
01.2017 - 01.2019
AFTER SALES MANAGER
IKEA
01.2015 - 01.2017
AFTER SALES MANAGER
IKEA
01.2012 - 01.2015
AFTER SALES MANAGER
IKEA
01.2010 - 01.2012