Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Michael Russo

CLIFTON,NJ

Summary

Experienced Transportation/Operation Manager with excellent people management skills. Action-oriented with strong ability to communicate effectively to my team..

Flexible and efficient Transportation/Operation Manager with 15 years of Fleet Management/Operation experience. Offering a proven history of successfully evaluating and optimizing Operation and systems. Excellent communication and client service skills. Proficient in cutting costs without compromising for effectiveness. Experienced Business Management/ Operation Leader.

Focused and diligent business development leader with over 15 years maintaining seamless business operations. Administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements.

Highly-qualified Transportation/Operation Manager successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hard working leader with a history of streamlining operations and increasing efficiency.

Coordinated Transportation Manager with 5 years of experience overseeing all aspects of school bus transportation department. Adept at scheduling and directing work activities while providing direction and leadership to drivers and other operations staff. Conducting and processing company payroll, billing and auditing. Organized and efficient with outstanding interpersonal skills.

Overview

19
19
years of professional experience

Work History

District Service Manager

ImageFIRST
Clifton, New Jersey
09.2022 - Current
  • Supervised and led a team, there major function was to offload and load containers going overseas. While also overseeing performance and productivity of 15 employees who's function was to crate all products that needed special care.
  • Met operational objectives by establishing qualified staff, promoting adherence to DOT regulations and providing outstanding customer service.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Created and enforced policies and procedures for entire logistics team.
  • Managed day-to-day shipping and receiving, typically overseeing more than 500 packages in 24-hour period.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Strengthened trace ability, developing organization systems for contracts, records, reports and agendas.
  • Did random spot checks on all Vehicles including pre and post trip inspections. Ensured all tires front and back met DOT regulations.
  • Controlled all Vehicle paperwork from insurance, registration and all driver JJ Keller Files.
  • Held each driver accountable for their vehicles while they were on the road.
  • Addressed customer questions and concerns regarding products and services.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Monitored customer feedback and satisfaction ratings, identified areas for improvement and implemented corrective action plans.
  • Ensured compliance with all applicable regulations, policies, procedures and standards related to service operations in the district.
  • Established strong relationships with key stakeholders across the organization.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Established key performance indicators (KPIs) for the service team to measure success and productivity.
  • Collaborated with customers to offer solutions to service needs.

Transportation Operations Manager

Iron Mountain
Jersey City/Moonachie, NJ
04.2006 - 08.2018
  • Sat on IronMountains Safety and Security committee.
  • Worked to reduce accidents and injuries from Best in Class to World class as asked by Exxon Corp
  • Managed the territory planning Team.
  • Monitored fleet through Omni trac. Help to set up parameters within omnic, i.e Excessive speed and Over speed Parameters.
  • Work with risk managements regarding hard breaking events.
  • Monitored Safety and security throughout the company.
  • Worked to ensure Iron Mountain met all OSHA and D.O.T regulations.
  • Held a Chair on the N.Y metro safety and security committee.
  • Managed the operation of all company owned or leased vehicles. managed all vehicles to industry standards. Ensured all vehicles adhered to regulations for emissions usage and operation.
  • Tracked all vehicles with logistic software. (Roadnet, Omnitrax.)
  • Coached, trained, mentored and set goals for direct reports and team.
  • Ensured all equipment was reconciles and checked for damage. Conducted random vehicle spot checks.
  • Monitored all fuel purchases daily. reviewed idling, speed and excessive speed daily. Received emails when drivers were going above recommend speed limit. Omnitrx reporting.
  • Managed a fleet of 20 plus drivers including all JJ Keller compliance and DOT compliance.
  • Managed all vehicle insurance, registration as well as adding new inventory to our fleet.
  • Identified and reduced labor cost
  • Identified and reduced 3rd party cost.
  • Utilized continuous improvement methods and participated in action workouts to improve process capabilities .
  • Was a Member of the National Safety and Security Team.The focus was to become best in class and world class in safety. Achieved that goal in 2 years.
  • Interfaced with cross functional leadership to help support our business goals.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Empowered staff members to contribute to continuous improvement, quality and growth to the company.
  • Responsible for the OEP daily metric . Operation Excellence Program. These are the Key Performance Indicators.
  • Worked with SAP, Roadnet, and secure base.
  • Trained, mentored and motivated employees to maximize team productivity.

Education

High School Diploma - political science

Passaic High School
1983

Skills

  • 5's Principles
  • Results-oriented
  • Time management skills
  • Roadnet experience
  • Omni Trac experience
  • Strong Microsoft Office, Excel, Power Point and Outlook skills
  • Client-focused
  • Excellent communication
  • Employee Management
  • Process Improvements
  • Facilty Managment
  • Strong Organizational skilss
  • Quick Learning skills
  • Strong at Multitasking
  • EH&S Committee

Affiliations

Member, of the IM safety team. traveled to Boston and Atlanta for extensive training.

Being on this committee  helped my team achieve NO accidents and NO injuries in consecutive 3 years. Was a sentinel coach to help advance and guide our employees  to success thru online training as well as hands on training.

Was the lead on our audit team.

Was the chair on our local safety committee.

Timeline

District Service Manager

ImageFIRST
09.2022 - Current

Transportation Operations Manager

Iron Mountain
04.2006 - 08.2018

High School Diploma - political science

Passaic High School

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Michael Russo