Justin Salas
Brooklyn,NY
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Tom Dick & Harry Sneaker& Clothing Store
09.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in financial exchanges.
- Resolved customer complaints promptly, fostering positive relationships and customer loyalty.
- Maintained knowledge of current promotions and product features to provide informed recommendations.
- Collaborated with team members to optimize store layout for improved accessibility and customer flow.
- Handled inventory management tasks, including restocking shelves and organizing merchandise displays.
- Trained new staff on customer service protocols and store policies to ensure consistent service quality.
- Monitored sales trends and customer feedback to suggest improvements for service delivery and product offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Merchandiser
Walgreens
05.2014 - 06.2025
- Assisted in product placement to enhance visual appeal and drive sales.
- Monitored inventory levels, ensuring timely restocking of merchandise.
- Collaborated with team members to execute promotional displays effectively.
- Conducted regular audits of product displays for compliance with merchandising standards.
- Engaged customers, providing information about products and promotions.
- Maintained cleanliness and organization of merchandise areas to improve customer experience.
- Supported management in implementing seasonal layout changes for optimal visibility.
- Adapted quickly to changing priorities while executing daily merchandising tasks efficiently.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Janitor
Planet Fitness
01.2011 - 04.2013
- Maintained cleanliness and sanitation standards throughout facility, enhancing member experience.
- Performed routine and deep cleaning tasks using specialized equipment and cleaning agents.
- Monitored supply inventory, restocked cleaning materials, and reported shortages to management.
- Assisted in training new staff on proper cleaning procedures and safety protocols.
- Implemented efficient cleaning schedules to optimize workflow and reduce downtime.
- Ensured compliance with health and safety regulations during all cleaning operations.
- Collaborated with team members to address maintenance issues promptly and effectively.
- Conducted regular inspections of facilities to identify areas needing attention or improvement.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Education
GED -
The Door
Brooklyn, NYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Customer satisfaction measurement
- Order processing
- Team development
- Customer education
- Product sales
- Sales expertise
- Assertiveness
- Order fulfillment
- Store maintenance
Publications
- Pheromones and their effect on women's mood and sexuality, J Verhaeghe, 2013-01-01, PMC, https://pmc.ncbi.nlm.nih.gov
- Pheromones in sex and reproduction: Do they have a role in humans?, T Mostafa, 2012-01-15, ScienceDirect.com, https://www.sciencedirect.com
- BioBalance Health, 2018-06-18, https://biobalancehealth.com
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Tom Dick & Harry Sneaker& Clothing Store
09.2025 - Current
Merchandiser
Walgreens
05.2014 - 06.2025
Janitor
Planet Fitness
01.2011 - 04.2013
GED -
The Door