Overview
Work History
Education
Skills
Publications
Languages
Timeline
Generic
Justin Salas

Justin Salas

Brooklyn,NY

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Tom Dick & Harry Sneaker& Clothing Store
09.2025 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in financial exchanges.
  • Resolved customer complaints promptly, fostering positive relationships and customer loyalty.
  • Maintained knowledge of current promotions and product features to provide informed recommendations.
  • Collaborated with team members to optimize store layout for improved accessibility and customer flow.
  • Handled inventory management tasks, including restocking shelves and organizing merchandise displays.
  • Trained new staff on customer service protocols and store policies to ensure consistent service quality.
  • Monitored sales trends and customer feedback to suggest improvements for service delivery and product offerings.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Merchandiser

Walgreens
05.2014 - 06.2025
  • Assisted in product placement to enhance visual appeal and drive sales.
  • Monitored inventory levels, ensuring timely restocking of merchandise.
  • Collaborated with team members to execute promotional displays effectively.
  • Conducted regular audits of product displays for compliance with merchandising standards.
  • Engaged customers, providing information about products and promotions.
  • Maintained cleanliness and organization of merchandise areas to improve customer experience.
  • Supported management in implementing seasonal layout changes for optimal visibility.
  • Adapted quickly to changing priorities while executing daily merchandising tasks efficiently.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Janitor

Planet Fitness
01.2011 - 04.2013
  • Maintained cleanliness and sanitation standards throughout facility, enhancing member experience.
  • Performed routine and deep cleaning tasks using specialized equipment and cleaning agents.
  • Monitored supply inventory, restocked cleaning materials, and reported shortages to management.
  • Assisted in training new staff on proper cleaning procedures and safety protocols.
  • Implemented efficient cleaning schedules to optimize workflow and reduce downtime.
  • Ensured compliance with health and safety regulations during all cleaning operations.
  • Collaborated with team members to address maintenance issues promptly and effectively.
  • Conducted regular inspections of facilities to identify areas needing attention or improvement.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.

Education

GED -

The Door
Brooklyn, NY

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Customer satisfaction measurement
  • Order processing
  • Team development
  • Customer education
  • Product sales
  • Sales expertise
  • Assertiveness
  • Order fulfillment
  • Store maintenance

Publications

  • Pheromones and their effect on women's mood and sexuality, J Verhaeghe, 2013-01-01, PMC, https://pmc.ncbi.nlm.nih.gov
  • Pheromones in sex and reproduction: Do they have a role in humans?, T Mostafa, 2012-01-15, ScienceDirect.com, https://www.sciencedirect.com
  • BioBalance Health, 2018-06-18, https://biobalancehealth.com

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Tom Dick & Harry Sneaker& Clothing Store
09.2025 - Current

Merchandiser

Walgreens
05.2014 - 06.2025

Janitor

Planet Fitness
01.2011 - 04.2013

GED -

The Door

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Justin Salas