Summary
Overview
Work History
Education
Skills
Timeline
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Justin Salinas

Bertram,TX

Summary

Dynamic Customer Service Representative with a proven track record at Homedepot IT Help Desk, excelling in KB article management and AI testing. Skilled in onboarding and enhancing user experience, leveraging strong communication and technical abilities to boost customer satisfaction and retention. Committed to delivering informed solutions and fostering positive client relationships.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Homedepot IT Help Desk
10.2022 - Current
  • Edit and review KB articles
  • On-board associates to the self check out cluster
  • Manage and reduce the self check out inbox
  • Alpha test Co-pilot AI into the KB system

Customer Service Representative

K-force Staffing Agency
09.2020 - 10.2022
  • Consistently achieving high scores on call review
  • Multiple time homer award winner
  • Submitting KB feedback


Customer Service Representative

Xait
09.2016 - 12.2019
  • In person on-board training for new clientele to use PDF template software
  • Create virtual templates for users to print their PDF into a standardized form
  • Manager users accounts and access
  • Weekly meetings with clientele's management
  • Create monthly report on software usage

Education

Clear Brook
Houston, TX

Skills

  • KB Reviewer
  • Comm Coach
  • Co-pilot tester
  • SCO On-boarding

Timeline

Customer Service Representative

Homedepot IT Help Desk
10.2022 - Current

Customer Service Representative

K-force Staffing Agency
09.2020 - 10.2022

Customer Service Representative

Xait
09.2016 - 12.2019

Clear Brook

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Justin Salinas