Summary
Overview
Work History
Education
Skills
Volunteer Activity
Timeline
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Robin Salter

West Fargo

Summary

Seasoned and results-driven professional with extensive experience in overseeing and optimizing property management, maintenance, and operational functions across diverse real estate portfolios. Proven success in coordinating maintenance schedules, maintaining steadfast compliance with relevant laws, enhancing occupancy rates, cultivating robust relationships, and driving culture of improvement. Skilled in budget management, vendor negotiations, and strategic planning to maximize property value and tenant satisfaction. Committed to upholding highest standards of quality and service excellence in property operations. Proficient in Microsoft Office and Yardi.

Overview

12
12
years of professional experience

Work History

Director of Property Operations

Dakota REIT
Fargo
01.2023 - Current
  • Lead development and training of highly competent property operations team aligned with organizational goals.
  • Maintain rigorous compliance with Fair Housing and all applicable laws.
  • Cultivate and strengthen relationships with key stakeholders, including commercial real estate brokers, tenants, and property managers to foster business growth and operational success.
  • Champion internal mentorship programs to facilitate professional advancement of promising employees.
  • Promoted from Asset Manager to Director role through consistent leadership and strategic contributions.
  • Elevated occupancy rates through strategic initiatives and stabilization of operations team.
  • Instituted effective policies and procedures that standardized operations across diverse property portfolios and enhanced organizational efficiency.

Asset Manager

Dakota REIT
Fargo
01.2019 - 01.2023
  • Administered comprehensive client asset portfolios to optimize financial performance and mitigate risks.
  • Conducted thorough property inspections and reviews, assessed property performance, and oversaw project management initiatives.
  • Nurtured robust relationships with vendors, tenants, and brokers across Bismarck, West Fargo, and Fargo.
  • Directed facility operations and third-party management teams to guarantee top-quality service delivery.
  • Analyzed annual property budgets, contract reports, bid proposals, and requirements with senior management.
  • Sustained precise records of asset maintenance and anticipated future costs for sound advice to clients.
  • Stabilized commercial tenant occupancy during challenging COVID-19 period through effective lease negotiations and strategic management.
  • Assessed litigation and foreclosure processes, achieving maximum return on investment for client portfolios.
  • Implemented adjustments to fund operations and maintained portfolio alignment with planned financial and operational targets.

Property Operations Manager

Meridian Property Management
West Fargo
01.2018 - 01.2019
  • Managed operations for 1,700+ residential units, while ensuring top-notch maintenance and service inspections.
  • Coordinated monthly vendor scheduling, weekly payroll budgeting, service invoice and security deposit return approval, and preventive maintenance activities.
  • Led maintenance technicians and operations specialists, streamlined work order assignments, and oversaw subcontracted tasks to external vendors.
  • Conducted thorough performance evaluations, hiring, and staffing to build competent maintenance team.
  • Interacted with clients/tenants and delivered prompt resolutions to issues.
  • Processed project change requests, reviewed monthly/quarterly financial statements, and documented management and tenant correspondences.
  • Created specifications, solicited bids, and approved subcontracts for building services.
  • Solved tenant complaints, prepared maintenance requests, and sought bid proposals from local contractors.
  • Developed maintenance training program and work order software system, increasing accuracy in task distribution and accountability.
  • Optimized technician territories and updated work order progress and maintenance procedures weekly to ownership groups.
  • Enhanced rental revenue and decreased costs through efficient planning and oversight.
  • Ensured facilities' attraction to tenants through regular maintenance, major repairs, and capital improvement projects.

General Manager

Roers Property Management
Fargo
01.2016 - 01.2018
  • Spearheaded operations for North Fargo student rental properties and recruitment of Fargo Property Ambassadors, fostering skilled and customer-oriented team.
  • Established relations with university colleges to enhance community engagement and educational initiatives.
  • Supervised accounts receivable process and provided weekly occupancy reports to stakeholders.
  • Conducted thorough audits of leasing files to ensure compliance and accuracy.
  • Developed new occupancy reporting system that provided accurate data for ownership groups.
  • Streamlined turnover process, including vendor coordination and advised ownership groups on competitive rental rates.

Real Estate Team Leader

Keller Williams Roers Realty
Fargo
01.2014 - 01.2016
  • Devised effective training programs and provided mentorship to sales associates.
  • Administered key office staff to ensure operational efficiency.
  • Organized and led weekly sales meetings to align strategies and goals.
  • Supervised Associate Leadership Council to maintain governance and policy adherence within the agency.
  • Directed recruitment efforts to expand Market Center by attracting new real estate agents.
  • Steered lead generation initiatives and offered expert guidance on transaction-related queries, contributing to associate retention and overall team success.

Community Manager

Asset Living
Fargo

Community Manager

Greystar Property Management
Fargo

Senior Training Store Manager

Caribou Coffee Company
West Fargo

Education

Diploma - Business Administration

Strayer University
Fredericksburg, VA

Skills

  • Property Operations & Maintenance
  • Housing/Legal Standard Compliance
  • Continuous Process Optimization
  • Financial Oversight & Budgeting
  • Customer Service & Tenant Retention
  • Lease Negotiations & Asset Management
  • Property Performance Analysis
  • Portfolio & Database Administration
  • Team Leadership & Development

Volunteer Activity

Junior Achievement, Fargo, ND, 2nd Graders’ Business Fundamental Teaching

Timeline

Director of Property Operations

Dakota REIT
01.2023 - Current

Asset Manager

Dakota REIT
01.2019 - 01.2023

Property Operations Manager

Meridian Property Management
01.2018 - 01.2019

General Manager

Roers Property Management
01.2016 - 01.2018

Real Estate Team Leader

Keller Williams Roers Realty
01.2014 - 01.2016

Community Manager

Asset Living

Community Manager

Greystar Property Management

Senior Training Store Manager

Caribou Coffee Company

Diploma - Business Administration

Strayer University

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