Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Justin Saunders

Garland,TX

Summary

Proven leader and skilled problem-solver, I excelled at Hooters by driving service excellence and fostering team unity. Through strategic decision-making and effective customer relationship management, I significantly enhanced customer satisfaction and operational efficiency. My adeptness in staff training and development, alongside rigorous money handling, propelled business growth and team performance.

Overview

7
7
years of professional experience
3
3
Certification

Work History

Assistant Manager

Hooters
03.2023 - Current
  • Addressed service gaps with targeted initiatives to exceed customer expectations.
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Created transparent avenues of dialogue with team for continuous feedback and input.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Led training initiatives, enhancing employee skills and confidence.
  • Developed contingency plans with team to address potential disruptions.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Kitchen Team Leader

Hooters
04.2019 - 01.2022
  • Developed strong relationships with vendors, negotiating contracts for better pricing and quality ingredients.
  • Utilized problem-solving skills to address equipment issues swiftly minimizing downtime in the kitchen.
  • Reduced waste and controlled costs with careful inventory management and menu planning.
  • Maintained a clean, safe, and organized work environment for optimal productivity.

Education

None - Sports Medicine

Kilgore College
Kilgore, TX

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Goal setting
  • Staff management
  • Workload management
  • Team building
  • Employee scheduling
  • Customer relationship management (CRM)

Certification

Food handlers.

Serve safe food.

Serve safe alcohol.

Timeline

Assistant Manager

Hooters
03.2023 - Current

Kitchen Team Leader

Hooters
04.2019 - 01.2022

None - Sports Medicine

Kilgore College

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Justin Saunders