Justin Saving
Shawnee,KS
Summary
Experienced CRM professional with a background in managing customer relationships and improving business operations. Strengths include effective communication, data analysis, and strategic planning skills to enhance customer satisfaction and loyalty. Demonstrated success in implementing CRM strategies leading to significant improvements in customer experience and business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Desking and Forms Specialist
Cox Automotive
Mission, KS
10.2023 - 10.2024
- Edited and mapped various documents to parse database entries into PDF.
- Worked with Adobe Creative Cloud and MS Office to clean and prepare user-created and compliance document packets for printing and electronic signing.
- Ensure that calculated financial estimates are able to closely match various third-party software.
- Ensure that calculations are correct for Residual Value, Money Factor, and APR rent charges, including financial reserve, Gross Front and Back Profit, Base and Adjusted Capitalized costs from AMO's, Warranties, Service Contracts, Gap Insurance, Documentation, and Government Fees, and Cash due at inception.
- Ensure that State, County, and City taxes are calculated in compliance with their respective Chambers of Commerce.
Data Consultant
Cox Automotive
Mission, KS
05.2021 - 10.2023
- Configured custom fields and developed workflows to ensure accuracy of data capture.
- Maintained confidentiality of sensitive information entered into the system.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Identified discrepancies between source documents and entered data.
- Kept detailed notes during meetings and relayed information to co-workers through email.
Assist Desk Technician II
Cox Automotive
Mission, KS
07.2020 - 05.2021
- Coordinate collaboration with sales and production to drive client satisfaction.
- Collaborate with Performance Management to minimize churn.
- Maintain a working knowledge of OEM policies and assist clients with maintaining compliance using existing tools.
Integration Support II
Cox Automotive
Mission, KS
06.2019 - 07.2020
- Analyzed source system data structures and requirements for integration into the target environment.
- Assisted with the design of database objects such as tables, views, indexes to optimize query performance.
- Collaborated with business analysts to understand data requirements for reporting purposes.
- Provided technical guidance on the development of BI applications including dashboards and reports.
- Developed and implemented marketing campaigns to increase brand awareness.
- Analyzed inventory records to identify discrepancies between actual and recorded stock levels.
Desking Support II
Cox Automotive
Mission, KS
02.2018 - 06.2019
- Maintained up-to-date knowledge of lending regulations, policies, procedures, and products offered by the organization.
- Responded promptly to all customer inquiries regarding financing options and services provided by the company.
- Established relationships with external vendors such as insurance companies and brokers in order to facilitate smooth processing of loan applications.
- Responded promptly to technical problems related to the operation of the DMS system.
- Designed visuals such as infographics, logos and banners for company website and other digital outlets.
CRM Support II
Cox Automotive
Mission, KS
03.2017 - 02.2018
- Drove customer escalations to resolution by engaging directly with clients.
- Collaborated with product development teams to share customer feedback and drive product improvements.
- Assisted in setting up automated processes within the CRM system to improve customer experience.
Education
Some College (No Degree) - Sustainability Studies
Maharishi International University
Fairfield, IASkills
- Client Retention Strategies
- Campaign Management
- Performance Tracking
- Sales strategy development
- Interpersonal abilities
- Customer Segmentation
Affiliations
- Beekeeping
- Transcendental Meditation
- Softball league
Certification
- Samsung Appliance Certified Technician
- EPA Universal Certified
Timeline
Desking and Forms Specialist
Cox Automotive
10.2023 - 10.2024
Data Consultant
Cox Automotive
05.2021 - 10.2023
Assist Desk Technician II
Cox Automotive
07.2020 - 05.2021
Integration Support II
Cox Automotive
06.2019 - 07.2020
Desking Support II
Cox Automotive
02.2018 - 06.2019
CRM Support II
Cox Automotive
03.2017 - 02.2018
- Samsung Appliance Certified Technician
- EPA Universal Certified
Some College (No Degree) - Sustainability Studies
Maharishi International University
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