Justin Schrum
San Francisco,CA
Summary
Passionate and knowledgeable wine professional with two years of experience in a winery tasting room. Skilled in providing exceptional guest experience, sharing detailed information about wines and winery history, and driving wine sales through personalized recommendations. Strong communicator with a dedication to creating memorable experiences for wine enthusiasts. Demonstrates exceptional teamwork and guest relations skills, with a knack for leveraging Winery History & Production Knowledge to engage and educate guests.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Ridge Vineyards
06.2022 - Current
- Greet and engage guests, guiding them through tastings of a curated selection of wines.
- Educate guests on the winery's history, production methods, and unique characteristics of each wine.
- Deliver detailed explanations of wine varietals, tasting notes, and food pairing recommendations.
- Provide personalized recommendations to guests, increasing wine sales and customer satisfaction.
- Assist in managing tasting room operations, including inventory, wine shipments and event coordination
- Helped customers complete purchases and join membership programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with members and non-members, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted monthly tastings and wine-related events by engaging with members, driving awareness of promotions and boosting sales.
- Effectively used Point-of-Sale system (Commerce7) to complete purchases, enroll new members, and fulfill wine pickups.
Piano and Piano/Voice Combo Instructor
McAllister Music Studio
08.2023 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Improved student performance by defining clear goals and communicating performance metrics.
- Host "Adult Open-Mic Nights" and "Children Open-Mic Afternoons" to increase student participation in performing.
- Attend bi-weekly staff meetings with co-teachers
Piano Instructor and Staff Accompanist
Veksler Academy of Music
08.2012 - 08.2023
- Arranged lessons to accommodate each student's unique goals and interests.
- Conducted individual and group music lessons lasting from 30 to 60 minutes each.
- Communicated regularly with parents to provide information about children's progress and challenges.
- Established strong music foundation with students by incorporating basic music theory into weekly lessons.
- Maintained accurate records of student progress and provided regular feedback for continuous improvement.
- Collaborated with other music instructors to organize special events and workshops for continued student development.
- Created supportive and inclusive learning environments to foster positive classrooms that support student growth and learning.
- Offered coaching sessions for soloists preparing auditions or recitals, enhancing their confidence and skillset.
- Enhanced ensemble performances by providing skilled piano accompaniment for various rehearsals and concerts.
- Demonstrated professionalism under pressure by remaining calm and focused during challenging rehearsals or performances.
Education
WSET (Wine And Spirits Education Trust) Levels 1-3 - Wine Education
Napa Valley Wine Academy
Napa, CA02.2022
Master of Arts - Music Therapy
Lesley University
Cambridge, MA05.2009
Bachelor in Music - Music Performance
Ithaca College
Ithaca, NY05.2006
Skills
- Wine Education & Tasting Presentation
- Customer Service & Guest Relations
- Wine Sales & Upselling
- Winery History & Production Knowledge
- Event Coordination & Hosting
- Inventory Management
- Teamwork and Collaboration
Certification
- California Responsible Beverage Service Training (4/21/2022)
Timeline
Piano and Piano/Voice Combo Instructor
McAllister Music Studio
08.2023 - Current
Retail Sales Associate
Ridge Vineyards
06.2022 - Current
Piano Instructor and Staff Accompanist
Veksler Academy of Music
08.2012 - 08.2023
WSET (Wine And Spirits Education Trust) Levels 1-3 - Wine Education
Napa Valley Wine Academy
Master of Arts - Music Therapy
Lesley University
Bachelor in Music - Music Performance
Ithaca College