To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
10.2023 - Current
Delivered up too 300 packages per day with a focus on maintaining high customer satisfaction
Provided exceptional customer service by addressing customer inquiries and assisting with their needs
Mentored and trained new associates, ensuring they were equipped to perform their duties efficiently
Managed time effectively to complete delivery routes in a timely manner, optimizing efficiency and productivity.
Sales Representative (Seasonal)
Erie Home
04.2023 - 10.2023
Sold residential roofing products, effectively communicating product features and benefits to clients
Conducted thorough roof and attic inspections to identify issues and assess repair or replacement needs
Prepared detailed quotes for recommended improvements, ensuring transparency and clarity for clients
Assisted clients in selecting products that best matched their requirements and budget
Provided personalized, face-to-face interactions with clients to address inquiries and ensure their needs were met satisfactorily.
Field Underwriter
North American Senior Benefits
12.2021 - 04.2023
Conducted face-to-face meetings with clients, employing active listening techniques to fully understand their needs and concerns
Analyzed client situations comprehensively to identify suitable insurance products that met their requirements
Facilitated data input process and guided clients through application process with clarity and professionalism
Delivered and thoroughly explained insurance policies to clients, ensuring they had a clear understanding of coverage details and benefits.
Credit Underwriter
Rocket Mortgage
08.2019 - 11.2021
Reviewed financial documents meticulously to assess client eligibility and evaluate creditworthiness
Initiated contact with insurance agents to verify income and other pertinent financial information
Conducted data entry tasks with precision and accuracy, ensuring all client information was correctly inputted into computer systems
Participated in or facilitated meetings, contributing insights and expertise to support team objectives.
Communications Specialist (Intern)
Rocket Mortgage
05.2019 - 08.2019
Engaged with customers over the phone, providing assistance and support to help them overcome financial challenges
Assisted clients in developing strategies to address their financial burdens, offering personalized guidance and solutions
Generated and analyzed reports to extract key insights, contributing to informed decision-making processes
Conducted data input tasks accurately and efficiently, ensuring the integrity of client information within company systems
Collaborated in the creation of financial plans tailored to clients' specific needs and objectives.
Education
Bachelor of Science - Sports Management & Public Relations
Heidelberg University
Tiffin, OH
05.2019
High School Diploma -
Henry Ford II High School
Sterling Heights, MI
05.2012
Skills
Self-starter capable of working effectively in both unsupervised and team environments
Demonstrates a high degree of integrity, confidentiality, discretion, and judgment
Dependable, detail-oriented, and organized with the ability to prioritize tasks according to urgency
Maintains professionalism and composure in high-stress situations
Complex Problem-Solving
Analyzing data
Data Interpretation
Sales Support
Relationship Building
Customer Needs Assessment
Business Development
References
Available Upon Request
Certification
Life & Health Insurance License - April 2022 - Present
Class A CDL - October 2013 - Present
Timeline
Delivery Driver
Amazon
10.2023 - Current
Sales Representative (Seasonal)
Erie Home
04.2023 - 10.2023
Field Underwriter
North American Senior Benefits
12.2021 - 04.2023
Credit Underwriter
Rocket Mortgage
08.2019 - 11.2021
Communications Specialist (Intern)
Rocket Mortgage
05.2019 - 08.2019
Bachelor of Science - Sports Management & Public Relations