Justin Scott Baldwin
Buffalo Grove,Illinois
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
IT Technical Support Specialist
Essendant
Deerfield, IL
11.2021 - 02.2025
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Implemented security measures such as antivirus software installation and firewall configuration.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Maintained positive working relationship with fellow staff and management.
Auto Porter
Porsche Exchange
Highland Park, USA
03.2021 - 10.2021
- Greeted customers professionally to establish positive interactions.
- Entered car details into Porsche database to begin maintenance operations.
- Monitoring car inventory and ensuring all customers’ vehicles are video recorded prior to bringing to next destination
- Validating all close out activities are complete prior to turning over vehicle to Advisor
Track Operator
K1 Speed
Buffalo Grove, USA
11.2019 - 03.2021
- Sales and marketing of race track packages and clothing
- Provided education of race car mechanics and safety procedures of racing
- Supervised and monitored all customers’ activities for safety
- Led all staff meetings for updates on weekly procedures and policies
- Ensured customers received optimal racing experience and implemented learnings for improved customer satisfaction
Summer Camp Counselor
Life Time Fitness
Vernon Hills, USA
05.2019 - 09.2019
- Managed and coordinated camps daily drop off and pick up activities
- Ensured all camp counselors enforced the camp’s rules, policies, and procedures to ensure safety of campers
- Fielded all camper/parent concerns utilizing effective communication at drop off and pick up times to manage and address any concerns or problems
- Monitored all campers’ activities for their safety and entertainment
- Completed Red Cross First Aid, CPR and AED certifications
Customer Service Member
Rockin’ Jump
Buffalo Grove, USA
05.2017 - 08.2017
- Educated customers of the facility’s policies and procedures
- Monitored all customers’ activities for safety
- Maintained cleanliness of the facility throughout the day and nightly closing
- Attended weekly staff meetings to review policies and procedures of the facility
Education
Harper College - Health Sciences
Harper College
Palatine, Illinois05.2020
High School Diploma -
Adlai E. Stevenson High School
Lincolnshire, Illinois05.2019
Some College (No Degree) - Business
College of Lake County
Grayslake, IllinoisSkills
- Technical troubleshooting
- Network troubleshooting
- Customer service
- Customer Engagement
- Problem solving
- Engaging communication
Hobbies and Interests
- Automotive Field
- Track and Field
- Athletic Training
References
Provided upon request
Volunteer Experience
- Feed My Starving Children, 04/12, Present
- Student Council, 08/16, 06/17
Timeline
IT Technical Support Specialist
Essendant
11.2021 - 02.2025
Auto Porter
Porsche Exchange
03.2021 - 10.2021
Track Operator
K1 Speed
11.2019 - 03.2021
Summer Camp Counselor
Life Time Fitness
05.2019 - 09.2019
Customer Service Member
Rockin’ Jump
05.2017 - 08.2017
Harper College - Health Sciences
Harper College
High School Diploma -
Adlai E. Stevenson High School
Some College (No Degree) - Business
College of Lake County
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