Justin Scribner
Panama City,FL
Summary
Hardworking Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach successful at maximizing team productivity. Consistently recognizes others for their hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
STARBUCKS COFFEE COMPANY
06.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Shift Supervisor
Starbucks
11.2019 - 06.2023
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Optimized Inventory Excellence and time losses by addressing employee or production issue directly and implementing timely solutions, decreasing waste by 11%
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Pharmacy Technician
CVS
07.2020 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Followed company Best Practices by calculating dosage, filling prescriptions and preparing prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Entered and handled private patient information into internal system using HIPPA guidelines.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Education
GED -
Tom P Haney Technical Center
Panama City, FL07.2020
Skills
- Safety Awareness
- Strategic Planning
- Business Acumen
- Active Learning
- Operational Excellence
- On-The-Spot Coaching
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Assistant Store Manager
STARBUCKS COFFEE COMPANY
06.2023 - Current
Pharmacy Technician
CVS
07.2020 - 07.2021
Shift Supervisor
Starbucks
11.2019 - 06.2023
GED -
Tom P Haney Technical Center