Justin Seifrig

Summary:

To assist in data reporting needs, documentation of applications, and help with supporting and testing of the applications.

Essential Duties and Responsibilities:

• Consults with IT Management, Analysts, other Developers, and end users to gather information about program intent, functions, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment, and interfaces with other systems.
• Assist in creating reports that are used with the software tools for departments.
• Help with design of Ad-hoc reports that are used with our reporting tools and/or downloaded of data into excel.
• Designs or writes documentation and test procedures for programs based on consultations with IT Management, Analysts, other Developers, and end users.
• Test code to find causes of errors and suggest solutions to revises programs.
• Writes and maintains documentation of changes to programs and applications.
• Reviews technical documentation written by others to confirm consistency with program operations.
• Provides technical assistance by responding to inquiries regarding errors, problems, or questions with programs.
• Trains end users or technical support staff to use and support program.
• Coordinates with other Developers about program revisions.
• Effectively support remote users via phone to assist in answering questions on applications.
• Other duties as assigned by management.

• Created reports in Neoserra for internal teams and/or external clients
• Collaborated with team members to identify and solve data related problems
• Collected and analyzed data using tools such as Excel and Neoserra
• Created graphs, infographs and dashboards with Tableau to visualize data
• Built and maintained company website using WordPress
• Setup integrations from company website to third party websites such as Google Maps and Facebook through API keys
• Validated all data entered into the database system was accurate and complete
• Created and provided market research to clients tailored to specific industry

• Installed computer updates (both software and operating system updates)
• Secured devices with Deep Freeze to protect core operating system and configuration files
• Re-imaged and cleaned computers upon check-in of a device
• Answered patron or student worker questions as needed
• Troubleshooted and resolved various technical issues