Justin Serje
Carlsbad,CA
Summary
Seeking Sales Position: Detail-oriented Internet Sales Manager with 6 years of dedicated hospitality and sales. Successful at closing sales quickly and managing an efficient and profitable sales team. Highly organized and with outstanding customer service skills and relationship-building strengths. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
11
11
years of professional experience
Work History
Internet Sales Manager
Hyundai Of Escondido
03.2021 - Current
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Improved overall customer buying experience to safeguard dealership revenue.
- Built relationships with customers and community to establish long-term business growth.
- Provided superior and individualized customer service.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Kept detailed records of sales and contracts.
- Located merchandise across various stores to address customer needs.
- Trained sales staff on company procedures and salesmanship.
Sales Supervisor
7 For All Mankind
08.2019 - 03.2021
- Delivers exceptional customer experience and contributing to the success of the store by exceeding personal sales goal and training new employees to upsell
- Contributes to the overall store success by ensuring store sales goals are met
- Represents the brand and ensured the team is embodying the brand in all interactions
- Responsible for driving sales by styling and wardrobing each customer based on their needs
- Responsible for setting the example for customer engagement that exceeds industry standards
- Responsible for building client relationships and driving store sales through client out reach
- Assist with training, coaching, developing, and motivating associates to achieve maximum sales
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Network Specialist
1st Marine Logistics Group, U.S. Marine Corps
06.2015 - 06.2019
- Demonstrated superior persuasive techniques and expertise in managing effective training program for over 150 staff
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Up kept and over saw accountability and maintained of $620K of equipment for 3+ years
- Managed $600K+ in classified equipment vital to national security and the safety of 32 employees resulted in zero losses, while providing classified material integrity
- Ensured maintenance staff compliance thorough explanation and supervision of 32+ staff improving maintenance coordination efforts by implementing daily policies addressing quality and production
- Completed daily communication equipment servicing, annual inspections, monthly inventories, and daily functions testing
- Complied with annual training a month ahead of deadlines, by developed tracking program for recurring training for over 150 staff
- Adjusted, repaired, or replaced defective components and hardware based on test analysis results from following schematics, and technical publications, while using hand tools.
- Analyzed data security risks and performed preventive measures.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained thorough understanding of local area and wide area networking and components.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
Sales Associate
DKNY
02.2018 - 01.2019
- Learned company’s product lines and contributed $1,800 monthly sales of above monthly targets
- Developed business accounts and maintained a growing customer base for future and recurring sales
- Drove sales through upselling products based on customer's past purchases and preferences
- Performed daily department stocking, merchandise display creation, remerchandising, pricing markdowns, merchandise transfer, inventory control, and transactions processing
- Trained new employees on basic customer service and sales persuasive techniques
- Motivated team members by promoting teamwork, and helping new associates increase sales by assisting in finalizing/ closing sales with customer.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Restaurant Manager
Chuck E Cheese
06.2012 - 06.2015
- Maintained top store sales and labor for 2 years by working as senior manager directing 74 staff in compliance and guest satisfaction standards
- Increased customer satisfaction rating from the lowest store with a satisfaction of 78% in the district of 8 stores to 6 months later being within the top store with a satisfaction rate of 98%
- Through successful performance based scheduling techniques, have been able to control labor percentage never using the over the amounted time given for the day
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- In my last year working as the senior manager, the store had brought in 4.2 million in sales.
Education
Bachelor of Science - Business Management
Liberty University
Lynchburg, VA02.2021
Skills
- Sales Techniques
- Appointment Scheduling
- Inbound Call Management
- Lead Prospecting
- Public Speaking
- Quality Assurance
- Process Improvements
- Teamwork / Delegation
Languages
Spanish
Native or Bilingual
Timeline
Internet Sales Manager
Hyundai Of Escondido
03.2021 - Current
Sales Supervisor
7 For All Mankind
08.2019 - 03.2021
Sales Associate
DKNY
02.2018 - 01.2019
Network Specialist
1st Marine Logistics Group, U.S. Marine Corps
06.2015 - 06.2019
Restaurant Manager
Chuck E Cheese
06.2012 - 06.2015
Bachelor of Science - Business Management
Liberty University
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