Justin Sewell
Trinity,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Shift Lead
Menchie's Frozen Yogurt
09.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Education
Veterinary Science
St. Petersburg College
Clearwater, FL06-2028
High School Diploma -
Pepin Academy
New Port Richey, FL05-2022
Skills
- Customer service focus
- Guest service
- Team motivation
- Sales proficiency
- Shift leadership
- Staff education and training
- Safety processes and procedures
- Complaint resolution
Timeline
Shift Lead
Menchie's Frozen Yogurt
09.2021 - Current
Veterinary Science
St. Petersburg College
High School Diploma -
Pepin Academy