Justin Sharp
Hagerstown,IN
Summary
Experienced Transportation Supervisor with over 20 years in the beer industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Motivated to develop myself and others.
Overview
20
20
years of professional experience
Work History
Key Account Specialist
Monarch Distributing
11.2023 - Current
- Streamlined processes for order management, invoicing, and payment collection to improve efficiency of operations for key accounts.
- Implemented a streamlined communication process for better coordination between internal teams, ensuring timely delivery of products and services for key accounts.
- Strengthened key account relationships by consistently providing exceptional customer service and addressing client needs promptly.
- Kept detailed records of daily activities through online customer database.
Delivery Supervisor
Monarch Distributing
12.2020 - 11.2023
- Manage all aspects of daily delivery, including routing, driver supervision and DOT compliance.
- Responsible for interviewing, on boarding, training and developing.
- Demonstrate tasks to new hires and assign to experienced workers for further training.
- Established and manage route books for delivery with parking, stop notes and turn by turn navigation through the use of Excel, HTML and mapping software.
- Established and manage tractor/trailer assignments for entire fleet.
Transportation Supervisor
Monarch Beverage Company Inc.
10.2014 - 12.2020
- Coordinate dispatching 100 drivers to accomplish daily delivery requirements.
- Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.
- Helped establish driver training manual.
- Geo-coded 1500+ accounts in XRS to establish turn by turn directions in our tablets to increase efficiency.
Delivery Driver
Monarch Beverage Company Inc.
01.2012 - 10.2014
- Optimized routes to maximize efficiency and scheduled service stops.
- Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents over 2 years.
- Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
Sales Representative
Monarch Beverage Company Inc.
12.2005 - 01.2012
- Identified client needs, built relationships and overcame objections to drive sales.
- Developed and delivered engaging sales presentations to convey product benefits.
- Managed over 60 accounts in 12 counties.
- Never had orders refused in 7 years. Strong relationship with receivers and buyers.
Sales Representative in Training
Monarch Beverage Company Inc.
12.2004 - 12.2005
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Removed damaged, out-of-code, not-in-set and discontinued items from shelves.
- Established strong vendor relationships to maintain and support business.
- Managed over 20 accounts in 5 counties.
Education
Attended - Criminal Justice
Indiana University East
Richmond, INAttended - Turf Management
Purdue University
West Lafayette, INAttended - Sports Event Entertainment Management
Johnson & Wales University - North Miami
Miami, FLSkills
- Continuous Improvement Projects
- Resource Maximization
- Complex Problem-Solving
- 96% Manager Effectiveness Score
- Six Sigma White Belt
- VIP, Roadnet, XRS, Excel, VPS, UltiPro, GreenMile, Kronos, DriveCam competency
- National Safety Council DDC certified trainer
- Change Management
- Fleet Management & Logistics
- DOT Regulatory Compliance
- Emergency shipments
Timeline
Key Account Specialist
Monarch Distributing
11.2023 - Current
Delivery Supervisor
Monarch Distributing
12.2020 - 11.2023
Transportation Supervisor
Monarch Beverage Company Inc.
10.2014 - 12.2020
Delivery Driver
Monarch Beverage Company Inc.
01.2012 - 10.2014
Sales Representative
Monarch Beverage Company Inc.
12.2005 - 01.2012
Sales Representative in Training
Monarch Beverage Company Inc.
12.2004 - 12.2005
Attended - Criminal Justice
Indiana University East
Attended - Turf Management
Purdue University
Attended - Sports Event Entertainment Management
Johnson & Wales University - North Miami
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